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Cargo - Account Executive (Sin Sales)
2 weeks ago
**Job Requirements**
- Revenue/ tonnage performance
Monitor forwarders’ performance and gather market intelligence on competitor activities/ key accounts to facilitate the formulation of appropriate sales strategies.
Engage forwarders regularly to strengthen business relationship and willing to meet customers’ occasional requests outside office hours.
Action on Cargo Space Management (CSM) requests for adhoc support on weak flights by contacting forwarders for more supports
Monitor and review forwarders allocation utilization with Sales Managers.
Gather market intelligent from the forwarders on the cargo situation and demand locally
- Account management function
Primary contact for a number of key forwarders and take responsibility for their performance.
Liaise with SIN reservation to secure space for shipments. Escalate to Sales Manager and NPM team to secure space for shipments.
Consolidate forwarder’s allocation requests and request allocation from the respective Supervisors regions in charge and Sales Managers
Inform forwarders for space allocation revisions or changes as and when required
- Operational matters and other duties
Work closely with operational department to check on loadability of shipment and space requirements before requesting for space to CSM
Liaise with destination stations to check on technical requirements. Eg: security arrangement at destination, onward trucking at destination, flatbed truck and crane availability, MDL weight limit, clearance time at destination etc
Liaise with internal departments to check on pricing matters. Eg; Cost of onward trucking, cost of interline arrangement, early lodge in charges, cool room charges.
Coordinate and work closely with various departments to secure additional capacity, plan trucking arrangements and charters.
Update Sales Force Mobility on the adhoc booking and shipments’ status
Work with Sales Support team to prepare contracts
Work with accounts to investigate and verify post flight billing disputes.
Assist forwarders on IT system matters such as FHL/FWB messaging procedures.
**Requirements**:
Diploma holder in Logistic, Marketing, Business or Sales-related courses
Experience in air cargo industry, with Sales & Accounts servicing experience.
Preferably with driver’s license and own vehicle
Knowledge of local air cargo operations
System knowledge and IT skills (eg: MS words, excel, SFM, and etc)
Possess good communication and interpersonal skills
Good negotiation and analytical skills
Good interpersonal skills
Customer-focused and service-oriented
Ability to persuade
