IT Services Manager

2 weeks ago

Singapore IDP Education Ltd Full time

**IDP Education Limited** is an ASX listed company that is 50% owned by 38 Australian universities and headquartered in Melbourne, Australia. IDP’s core business lines include student placement to Australia, US, UK, Canada and New Zealand institutions, English-language testing and training.

IDP is evolving rapidly, we are transforming to build a globally connected community to guide and support international students along their journey to achieve their lifelong learning and career aspirations.

For over 45 years our global network of 100 offices has been helping students to achieve their goals through studying abroad. By pursuing a global education at the beginning of their careers, we help them experience life-changing opportunities.

If you share our passion in helping people to pursue their dreams through education and thrive in an innovative agile digital culture, then come and join us as we undergo our digital revolution.

**Position Purpose**

The role of Information Technology (IT) Services Manager - South East Asia (SEA) is to ensure an excellent internal and external customer experience, through optimal design and performance of IDP SEA IT systems and operations.

The role leads the implementation of IDP IT policies, procedures, and best practices across the SEA region and participates in the global IT community contributing to continuous improvement for IDP globally

The role includes provision of technical expertise and guidance to SEA country IT teams/contacts (or third-party support teams) on the operations and maintenance of all aspects of the technology landscape for the region, including operations, networking, projects, support, disaster recovery and security.

The IT Services Manager - SEA coordinates closely with the Global IT Operations Manager and the Corporate HQ IT team, as well as the Shared Services team in Chennai to:

- Promote technology requirements and considerations of the region to globally focussed IT teams;
- Leverage global expertise and assets to identify, recommend, develop, implement, and support optimal technology solutions in line with the Company’s strategic vision;
- Ensure effective delivery of IT services to the region;
- Ensure regional IT comply with global policies, through the implementation of local policies and procedures.

This position is based in Singapore. The incumbent would travel, as required, to SEA countries, as well as headquarters and India.

To be successful in this role you will be a team player, adaptable and someone who is comfortable rolling your sleeves up but at the same time seeing the bigger picture and be able to effectively communicate at all organisational levels. You will enjoy a dynamic environment, operating with a degree of autonomy and the challenge of broad responsibility and variety.

The role has no direct reports. Current SEA business unit IT resources (or contacts) will operate on a “dotted line” reporting basis to this role.

**You will**
- Ensure that country IT teams are customer focused and deliver outstanding level of service (e.g. **ensuring smooth running of IT operations** - user support, IT systems, domain services, communications, and connectivity) while continually improving towards best practice with respect to cost, quality and service
- **Be hands-on** in the daily management of all IT systems and services
- Provide thought leadership, drive development of regional or country IT roadmaps to support IDP’s ongoing digital transformation with the aim of enhancing our customer experience while effectively managing a small team to deliver effective IT operations
- **Managing regional vendor relationships** including contract negotiations and performance
- Lead the **implementation of global IT policies, procedures, and best practices** within the region
- Take lead in **IT security audits** in conjunction with global teams to identify and mitigate potential threats and risks
- Ensure effective **S**enior Stakeholder communication** and reporting on all projects and initiatives & work collaboratively with project teams and key stakeholders within and outside SEA region
- Work closely with country leaders, procurement and third-party vendors to plan and execute optimised purchasing of IT/communications assets and services
- Drive/lead and/or partner management teams in the adoption of new technologies to improve customer experience or improve Internal processes

**You are great at**
- Inspiring, motivating and Leading teams
- Problem solving
- Stakeholder engagement across multiple countries and cultures
- Project management with strong business acumen
- Fast learner - strong understanding of new and emerging technology

**Good to have**
- Experience working in a dynamic global environment
- Excellent interpersonal skills and ability to interact and positively influence people at all levels
- Have high energy to keep up with the fast paced business of the organization
- Additional proficiency in any Southea

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