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Customer Service Executive

2 weeks ago

East Singapore HR Affiliates Full time

Ensure smooth running of sales order transactional processes
- Process all common activities concerning order administration
- Check open orders, availability of articles, ensure customer notes are taken into consideration, monitor delivery time, and send delivery confirmation to customer
- Monitor backorder releases: check availability, optionally merge orders, set delivery dates, confirm/release (in SAP). Ensures timely release of orders and a fulfilment of pre-established standards and policies to achieve customer satisfaction
- Monitors and resolves order issues and processing errors
- Support complaints (logistics and commercial) and returns handling

**Requirements**:

- Decent SCM/back office experience preferably in a technical industry.
- Knowledge of ERP system (SAP)
- Good knowledge of Excel, Word and Outlook
- Knowledge of CRM (Microsoft Dynamics) is an advantage

HR Affiliates; EA No: 10C3060; ROC No: 53164100K

**Job Types**: Full-time, Permanent, Contract, Temporary
Contract length: 12 months

**Salary**: $3,000.00 - $4,000.00 per month

Schedule:

- Monday to Friday

**Experience**:

- Customer service: 1 year (preferred)