Ecommerce Operations Manager

16 hours ago

Singapore SHAN IMPEX PTE. LTD. Full time

Involved in campaign management, including planning of product

promotion, product launches, product listing, campaign follow up etc
- Managing a team of ecommerce specialists including web designers,

graphic artists, SEO experts, copywriters, and programmers
- Managing and growing an online store with multiple departments,

including marketing, design, customer service, operations,

fulfillment, and IT
- Determining which products will be most successful based on

competitor offerings and customer preferences
- Managing all aspects of the company’s ecommerce business

including inventory, shipping, customer service issues, and taxes
- EDI or API integrations, new item setup, ongoing error handling &
escalation to developer resources, etc.
- Assist to develop and implement demand generation plans to grow

site revenue
- Liaise with Designer Team on artwork requirements and monitor

deadlines for completion
- Responsible for stock inventory accuracy and to address any

discrepancy
- Assist Customer Relations department on product knowledge
- Generate analysis and sales reports on regular basis
- Logistic coordination when required
- Prepare and generate purchase orders, invoices and coordinate logistics for B2B operations
- Other duties as assigned

Flexibility to manage a business that can operate 24/7/365

Skills:

Inventory management

Customer service

Data analysis

Communication

Operations managers

Requirements:

Degree or above

5 + years of relevant work experience; within a similar

eCommerce role

Management experience in operations, preferable in Grocery

retail, including positions of leadership.

1- 3 years of experience in working with or developing

eCommerce operations systems.

1 -3 years experience working across eCommerce project

launches and managing project roll-outs

computer programming languages, website design and coding in

Python, PHP, Linux,

Effective interpersonal and communications skills (verbal and

written)

Proficient in Excel, PowerPoint

Strong analytical skill

Identify with companys corporate culture and obey the

company's arrangements;

Demonstrated ability to work in a fast-paced, “self-starter”

environment.

Team player with a positive ‘can-do’ attitude.

Energetic and enthusiastic - has a sense of urgency.

Ability to multi-task and meet simultaneous tight deadlines.

Has the ability to thrive in a challenging environment where

priorities often change.

Passionate about the customer and all elements of the customer

experience.

Flexibility to manage a business that can operate 24/7/365

A desire to continually learn, improve and go the extra mile

An attitude of accountability and excellence.

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