Key Account Manager, Pacific

**About Us**

At WeWork, we provide inspiring and flexible workplace solutions to help businesses - small, medium or large - thrive in more than 150 cities globally. The future of work is happening right now, and we are leading this moment. United by a common purpose, here we will empower tomorrow’s world at work. Join us on our journey as we give our members the freedom and support to push boundaries in their industries, and work to redefine our own.

**About the Opportunity**

The Key Account Manager, Pacific will be responsible for managing the customer experience for an assigned global member across Pacific.

He/She will work closely with the Pacific Accounts team to deepen the relationship with the assigned account(s), drive retention, and ensure member satisfaction. This role is vitally important in driving the success of the account(s) across the Pacific portfolio.

As a successful Key Account Manager, you will be expected to:

- Be the main POC and partner to member stakeholders
- Lead escalation resolution across the APAC region
- Liaise between Global WeWork team and local member team on all topics of the Operations Playbook
- Coordinate with local community teams and provide support as needed
- Assist with Move-Ins and On-boarding/Orientation schedules
- Extension of the member’s Global Team to help provide awareness on Account and Operations to greater APAC teams, especially at site launch
- In-Market support to Community when faced with a question or concern on member operations
- Liaison to Community operations to set up our billing system and other WeWork systems at site launch
- Provide APAC point of view, gather feedback, and assist with Global member’s APAC operations and member experience
- Assist Global Member Team to find any gaps (and find solutions to those gaps) in the APAC service delivery model
- Ensure global standards are upheld/followed and align with Wework Team

About You

We’d love to hear from you if you meet the qualifications below:

- 4+ years experience managing VP level relationships (e.g. AM, CSM, Relationship Manager) at Fortune 500 companies, ideally in Real Estate or a related field of space management & operations
- Willingness to travel to interface with members
- Proven track record of hitting and overachieving retention and growth targets
- Strong team player who can make decisions and execute in a fast-paced, ever-changing environment
- A thoughtful communicator who can prioritize and project manage short and long term initiatives
- Problem solver who can independently translate high-level goals into actionable plans
- Strong ability to forecast and manage team pipeline using Salesforce or other CRM
- Highly flexible and adaptable to continuous change and growth
- Strong generalist - highly competent with the ability to wear many hats
- Strong internal relationships with REA, Enterprise Services, Legal, Sales/Local leadership is a must.
- Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy

**Life at WeWork**

Being a WeWorker is more than just a job. We believe the magic of work is sparked by the passion you bring, the places you go, the people you meet and the purpose you follow. And it starts here. Here you will brush shoulders with those who dare to dream and do. Here you will be welcomed by a diverse community that embraces and inspires you—because together we can achieve more. Here we challenge ideas, and explore new ways of getting things done. Whether you are part of our Employee Community Groups, or part of a global project, we ask you to bring your open-minded attitude and collaborative spirit. In return, you will be part of a team where your unique perspectives are celebrated.

WeWork is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon gender, sexual orientation, marital or civil status, pregnancy (or pregnancy-related conditions), gender identity or expression, transgender status or gender reassignment, race, color, national origin or ancestry, citizenship, religion or religious beliefs, age, physical or mental disability, genetic information (including genetic testing and characteristics), military or veteran status, or any other grounds or characteristic that is protected under the law