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Senior Executive

3 weeks ago

Singapore PSB ACADEMY PTE. LTD. Full time

**Programme Management**
- Key contact person for assigned programmes to coordinate and ensure smooth delivery of all assigned programmes.
- Ensure LMS course pages are set up in a timely manner.
- Provide prompt and accurate information and updates to students and relevant stakeholders.
- Support Lecturers on admin matters.
- Release of Examination information to current students.Monitor validity of student pass for international students.

**Student Services**
- Organize and conduct orientation for new students.
- Prepare and disseminate confirmed start classes / start term information.
- Work closely with CMs to resolve student issues.
- Process re-enrolment, re-exam, deferments, extensions, exemptions, programme transfer, withdrawal.
- Monitor attendance of students, administer warning letters / exam barring letters and provide monthly reports.
- Conduct regular class visits to understand student’s needs; engagement with parents / guardians to update on students’ progress.
- Conduct module evaluation; focus groups; student surveys.Support student on student portal, LMS and any other student support management system.

**Data Management**

Update and maintain student records in PSB Academy’s proprietary data management system.

**Finance**
- Monitor student payment of course fees.Process student refunds.

**Exams**
- Liaise with Exam Centre for main and re exams (if applicable).Prepare examination nominal roll for Exam Centre.

**Events Support**
- Assist Reporting Officer in the running of events.

**Others**

Any other ad-hoc duties as required by the company from time to time.

**Requirements**:

- Degree in any discipline with at least a year of experience.
- Meticulous and self-motivated with strong organisation skills.
- Possess good time management and administration skills.
- Able to work individually and as a team player with customer-oriented mindset and good communication skills.
- Able to work under pressure in fast-paced work environment.
- Prior experience in Private / Education Industry preferred.May be required to work on roster: 8am to 5.30pm or 10am to 7.30pm three to four times a month.

**Weekends involvement**:

- Open house - twice a year
- Grad ceremony - once a year