
Technical Support Engineer
4 days ago
Job Category
Customer Success
Job Details
Job Details
Role Scope: Technical Support Engineer profile gives you opportunity to expand your expertise across the Salesforce Platform. Working with developers from other companies and helping them find solutions to their business cases will always keep you engaged and motivated at work. Learning opportunities are limitless. Support engineer profile is one of the best opportunities to master Salesforce Platform and achieve your career goals.
Experience/Skills Required:
- Bachelor's/ Master’s degree in Computer Science/ Information systems/ Information Technology.
- 2 to 6 years engineering / programming work experience.
- Visualforce and Apex code experience
- Ability to communicate technical concepts clearly and effectively.
- Solid knowledge of XML, preferably experience using server-to-server web services (SOAP)
- Excellent written and verbal communication skills
- Solid understanding of Internet technologies: firewalls, web servers, web proxy servers, etc.
- Understanding of database concepts and data management (RDBMS) and SQL
- Fluent in Chinese
Experience/Skills Desired:
- Experience as a committer in an Open Source project is a plus.
Role & Responsibilities:
- Write sample code, client libraries, and contribute to Open Source projects.
- Create knowledge base materials dedicated towards operational efficiency while also empowering and enabling the developer community
- Resolve customer service issues and skillfully manage complex customer service problems.
- Manage customers; expectations and experience in a way that results in high customer satisfaction.
- Develop and maintain technical expertise in assigned areas of product functionality and utilize that expertise effectively to help customers.
- Assist with the design and delivery of product and other technical training.
- Review support cases for technical and troubleshooting accuracy.
- Define and describe technical best practices.
- Identify product and services up-sell opportunities and describe Salesforce solutions to customers in a way that is articulate, accurate, and persuasive. Complete assigned project responsibilities.
- As a Success Agent you will develop and maintain technical expertise in assigned areas of product functionality and utilize that expertise effectively to help customers. You will also be asked to create knowledge base materials dedicated towards operational efficiency while also empowering and enabling the Salesforce community.
Location
- Singapore
Accommodations
Posting Statement
At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.
Salesforce welcomes all.
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