Client Service Officer

1 week ago


Singapore ERUDITE EDUCATION ACADEMY PTE. LTD. Full time

**Join Our Vibrant Tuition Centre as a Customer Service Officer**

Are you a dedicated and detail-oriented individual with a passion for providing excellent customer service? Our well-established English and Literature tuition centre is seeking a full-time Customer Service Officer to play a vital role in our daily operations. If you thrive in a dynamic environment and enjoy interacting with people, we encourage you to apply

**About the Role**:
As our Client Service Officer, you will be the friendly and efficient first point of contact for our students and parents. You will be responsible for a range of administrative tasks, ensuring a smooth and positive experience for everyone who interacts with our centre. This is a full-time position requiring availability on four weekdays (Tuesday to Friday) and one weekend day (Saturday).

**Work Schedule**:
Weekdays (Tuesday - Friday): 12:30 PM - 9:30 PM

Saturday: 8:30 AM - 6:30 PM

**Key Responsibilities**:
To ensure the smooth and efficient operation of our tuition centre and the satisfaction of our students and parents, your responsibilities will include:
**I. Student & Course Administration**:

- Assist in administrative duties pertaining to student and course registration matters.
- Perform accurate data entry of student information and records.
- Maintain and update the student enrolment database.
- Prepare and issue invoices, receipts, and payment records.
- Assist in generating reports and maintaining necessary documentation.

**II. Customer Service & Communication**:

- Serve as the primary point of contact for students and parents.
- Provide professional service and advice to achieve customer satisfaction.
- Handle customer inquiries and concerns effectively.
- Follow up on outstanding payments and ensure timely fee collection.
- Establish and maintain positive relationships with both prospective and existing customers.

**III. Sales & Promotion**:

- Actively promote the organisation’s programmes to prospective customers in a professional manner.
- Work towards company sales targets and to maximise student retention.

**IV. Teaching Support**:

- Assist teachers with the preparation of teaching materials, including printing and photocopying materials, organising resources, etc.

**V. General Operations & Support**:

- Contribute to the smooth daily operations of the tuition centre.
- Coordinate and manage classroom schedules.
- Monitor office supplies and place orders when needed.Undertake ad-hoc administrative and operational duties as required.

**Skills & Requirements**:

- Minimum ‘A’ Level certification
- Previous experience in administration, data entry, or customer service is preferred
- Strong organisational and multitasking abilities with meticulous attention to detail
- Comfortable using various software, online platforms, and basic troubleshooting
- Strong organisational and multitasking abilities with meticulous attention to detail
- Ability to work effectively both independently and collaboratively within a team
- Demonstrates a friendly, patient, and empathetic approach when interacting with parents and students
- Highly responsible and takes ownership of tasks
- Able to communicate effectively (verbally and written) in both English and Chinese (essential for effective communication with parents)
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)

**Main Location**:
46 East Coast Road S428766

May be required to travel to Bukit Timah occasionally.

**To Apply**:
We look forward to welcoming a new member to our dedicated team



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