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Logistics Customer Service Controller/Admin
1 month ago
Job Summary:
We are seeking a highly organized and detail-oriented individual to join our team as a Logistics Customer Service Controller/Admin. This role will be responsible for providing administrative support within the logistics department, ensuring smooth operations, and enhancing customer satisfaction. The ideal candidate will have excellent communication skills, strong problem-solving abilities, and a keen eye for detail in managing logistics processes and customer inquiries.
Key Responsibilities:
- Customer Service Support: Act as the primary point of contact for customers regarding order status, shipment inquiries, delivery schedules, and issue resolution.
- Order Management: Process and manage customer orders, ensuring accurate and timely fulfillment in coordination with the logistics team.
- Shipment Tracking: Monitor shipments and track deliveries to ensure timely arrival. Update customers on any delays, issues, or changes in schedules.
- Data Entry & Documentation: Maintain accurate records of orders, shipments, and customer communications in the system. Prepare and file shipping documents, invoices, and related reports.
- Issue Resolution: Address and resolve any customer complaints or concerns related to logistics, working with internal teams and external partners to find solutions.
- Coordination with Internal Teams: Collaborate closely with procurement, warehouse, and transport teams to ensure that customer orders are processed smoothly and on time.
- Inventory Control Support: Assist in inventory tracking and ensure the accuracy of stock levels as it relates to customer orders and logistics operations.
- Reporting: Generate regular reports on order status, customer issues, shipment performance, and any service-related KPIs.
- Process Improvement: Identify areas for improving efficiency and service quality within the logistics operations and suggest enhancements to the logistics processes.
Key Skills & Qualifications:
- High school diploma or equivalent; a degree in logistics, business administration, or related field is a plus.
- Previous experience in logistics, customer service, or administrative support, preferably within a logistics or supply chain environment.
- Strong communication and interpersonal skills, with the ability to effectively engage with both customers and internal teams.
- Excellent organizational skills, with a keen attention to detail and the ability to manage multiple tasks simultaneously.
- Proficient in Microsoft Office Suite (Excel, Word, Outlook) and logistics management software.
- Problem-solving abilities and a proactive approach to resolving issues.
- Ability to work under pressure in a fast-paced environment and meet deadlines.
Working Conditions:
- Full-time position, Monday through Friday, Saturdays WFH.
- Office-based role with potential for occasional remote work.
- Occasional overtime may be required during peak periods or urgent customer needs.
