Logistics Customer Service Controller/Admin

1 week ago

Singapore MARS CONSULTING PTE. LTD. Full time
Roles & Responsibilities

Job Summary:

We are seeking a highly organized and detail-oriented individual to join our team as a Logistics Customer Service Controller/Admin. This role will be responsible for providing administrative support within the logistics department, ensuring smooth operations, and enhancing customer satisfaction. The ideal candidate will have excellent communication skills, strong problem-solving abilities, and a keen eye for detail in managing logistics processes and customer inquiries.


Key Responsibilities:

•Customer Service Support: Act as the primary point of contact for customers regarding order status, shipment inquiries, delivery schedules, and issue resolution.

•Order Management: Process and manage customer orders, ensuring accurate and timely fulfillment in coordination with the logistics team.

•Shipment Tracking: Monitor shipments and track deliveries to ensure timely arrival. Update customers on any delays, issues, or changes in schedules.

•Data Entry & Documentation: Maintain accurate records of orders, shipments, and customer communications in the system. Prepare and file shipping documents, invoices, and related reports.

•Issue Resolution: Address and resolve any customer complaints or concerns related to logistics, working with internal teams and external partners to find solutions.

•Coordination with Internal Teams: Collaborate closely with procurement, warehouse, and transport teams to ensure that customer orders are processed smoothly and on time.

•Inventory Control Support: Assist in inventory tracking and ensure the accuracy of stock levels as it relates to customer orders and logistics operations.

•Reporting: Generate regular reports on order status, customer issues, shipment performance, and any service-related KPIs.

•Process Improvement: Identify areas for improving efficiency and service quality within the logistics operations and suggest enhancements to the logistics processes.


Key Skills & Qualifications:

•High school diploma or equivalent; a degree in logistics, business administration, or related field is a plus.

•Previous experience in logistics, customer service, or administrative support, preferably within a logistics or supply chain environment.

•Strong communication and interpersonal skills, with the ability to effectively engage with both customers and internal teams.

•Excellent organizational skills, with a keen attention to detail and the ability to manage multiple tasks simultaneously.

•Proficient in Microsoft Office Suite (Excel, Word, Outlook) and logistics management software.

•Problem-solving abilities and a proactive approach to resolving issues.

•Ability to work under pressure in a fast-paced environment and meet deadlines.


Working Conditions:

•Full-time position, Monday through Friday, Saturdays WFH.

•Office-based role with potential for occasional remote work.

•Occasional overtime may be required during peak periods or urgent customer needs.


Tell employers what skills you have

Outlook
Excellent Communication Skills
Microsoft Office
Process Improvement
office admin
Interpersonal Skills
Supply Chain
Administration
Logistics Management
Inventory Control
Data Entry
Attentive
admin work
admin support
General admin duties
admin duties
Administrative Support
Customer Satisfaction
Customer Service
Shipping

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