Associate Director, Fraud Operations

1 week ago

Singapore Standard Chartered Full time

The Associate Director, Fraud Operations is responsible for managing fraud risk across the retail segment and channels. The role ensures prevention, detection, timely investigation and resolution of fraud and scam cases while driving continuous improvement in fraud controls and processes. Key responsibilities Lead fraud operations across digital and non-digital channels. Be on the forefront of emerging fraud trends; and leverage fraud intelligence and analytics to assess evolving fraud patterns. Develop and refine prevention and detection strategies, enhance rule performance and implement end-to-end controls across all channels. Own, manage and optimize fraud rules, scenarios, models, watchlists, triggers and alerts. Responsible for fraud and scam statistics, management reporting, operational dashboards, performance metrics and trend analysis. Partner with business, strategy, analytics and technology teams on the enhancement, implementation and execution of fraud controls. Collaborate with external partners, vendors and industry implementing anti-fraud controls. Identify skill gaps and drive continuous training and improvement on emerging fraud trend and tools. Responsibilities Strategy Manage and deliver the Fraud Risk Management Strategy, provide fraud advisory in relation to fraud and scams prevention, detection and management. Business Primary focus on WRB Business, including touchpoints with SME and CIB. Processes Compliance with relevant policies, processes, standards and regulations with respect to fraud risk management. Support the implementation and enhancement of fraud risk process, and controls to ensure compliance with such policies, processes, standards and regulations. People & Talent Lead through example and build the appropriate culture and values, work in collaboration with risk and control partners. Risk Management Proactive identification, escalation, resolution, management, and reporting of fraud, scam and related risks, issues, near‑misses. Effective rollout of fraud risk management policy and standards, including completion of gap analysis, ensuring compliance etc. Ensure effective governance, oversight and management over fraud operations teams. Governance and Reporting Ensure effective governance, oversight and management over fraud operations teams. Ensure timely reporting of fraud and scam statistics, operational dashboards, performance metrics, trend analysis and reporting to management and relevant committees. Regulatory & Business Conduct Display exemplary conduct and live by the Group’s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered

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