Director, Issuer Fraud

**Company Description**
Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose - to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.
**Job Description** Team Summary**

Reporting to the VP Payment Ecosystem Risk, the Payment Ecosystem Risk - Insights and Controls team is responsible for:

- robust execution of Ecosystem Risk programs focused on direct and indirect Visa clients ensuring the integrity and security of Visa’s payment ecosystem whilst supporting (new) business growth
- partnering with internal stakeholders in ensuring new Visa solutions are risk managed
- driving thought leadership and solutions in the risk and security space combatting payments fraud

**What a Director, Issuer Fraud and Product Risk does at Visa**

**As an issuer risk thought leader, they will**
- Be at the forefront of developments in issuer fraud and risk management, driving a holistic strategy across client performance, market trends, and Visa overall objectives.
- Translate and spearhead complex fraud risk vectors into actionable best practice guidance that aligns business goals, regulatory requirements and evolving fraud threats.
- Lead client and industry response representing Visa proactively and reactively with new fraud vectors.
- Ensure issuers are aligned with Visa’s security mandates, requirements, and compliance expectations, have the necessary tools, insights, strategies to detect, prevent, and mitigate fraud while maintaining security and a seamless customer experience.
- Work closely with regional Heads of Risk to ensure consistency in risk strategies, alignment on regional priorities for issuing risk, and drive execution of key fraud and product initiatives across AP.

**As a Product and VAS Risk Business Partner, they will**
- Provide expert guidance to Product and VAS teams to help them understand potential risk exposures early in the process and ensure that the controls and safeguards are embedded in the design and development of new products and services.
- Partner with Product and VAS colleagues, supporting the rollout and adoption of Visa’s secure technologies such as 3D Secure and Risk Based Authentication, Tokenization, Passkeys, and Click-to-Pay.
- Collaborate closely with AP New Business Initiative Assessment (NBIA) lead, ensuring a smooth process from Product Lifecycle Management approvals to Risk Assessment approvals.

**As an Issuer Risk AP program owner, they will**
- Drive and execute a robust Visa Issuer Monitoring Program (VIMP) balancing the global program framework with local execution.
- Advise clients with Best Practices in risk management controls to maintain desirable fraud and dispute levels and minimize activities that adversely affect the Visa payment ecosystem and its participants.
- Assess the impact of VIMP performance, partnering with Global program owners to enhance design, execution, or develop new risk initiatives to strengthen risk environment.
- Take ownership of other issuer risk programs in AP, to effectively manage the programs, educate stakeholders, and continuously improve programs and processes.

**Why this is important to Visa**

Visa owns the most recognizable global brand in the financial services industry. As both the ecosystem as well as threat vectors evolve, Visa’s capabilities and strategies evolve in tandem to maintain the security and integrity of the Visa payments ecosystem.

The Director, Issuer Fraud and Product Risk will be crucial in enabling this by having deep issuing payments risk and product risk advisory experience, ideally combined with extensive payments fraud knowledge.
**Qualifications** What you will need**:
This role would be perfect for someone who thrives in figuring out solutions and mitigation tactics for old and new problems as they arise and can think strategically to achieve the best outcomes long term for the entire ecosystem, whilst balancing practical solutions for the short and medium term.

**Relevant Industry Exposure**
- Hands-on operational and strategic experience of issuing risk and fraud management, Visa Rules, industry practices, trends and emerging threats.
- Deep payment product experience with the ability to advise internal and external stakeholders balancing risk management whilst enabling business growth.
- Proficient in basic data analysis, designing and monitoring metrics for data-driven decision making.

**Exceptional Collaboration and Communication Skills**
- An effective communicator, comfortable facilitating meet