Customer Performance Director

Customer Performance Director – Fraud and Compliance Apply for the Customer Performance Director – Fraud and Compliance role at Mastercard, leading fraud and compliance initiatives across the Asia Pacific region. Overview We are looking for a Customer Performance Director for the Franchise function in Mastercard Asia Pacific region. This role enables healthy business growth by preventing, detecting and remediating undue risk. It offers opportunities to build new ecosystems with franchise as an enabler. The ideal candidate is passionate about risk management and business growth, highly motivated, intellectually curious, and analytical. In This Position, You Will Provide thought leadership and work with direct stakeholders on fraud and compliance. Lead execution of fraud and compliance programs to protect and enhance the Mastercard brand. Engage customers across the region to optimize authentication, approval rates, fraud and charge‑back performance. Deliver Franchise related services and generate sales leads for Franchise Management Programs, Franchise Solutions, and trainings. Play a principal role in ensuring issuers and acquirers optimize their processes, procedures, and tools to meet Mastercard rules and standards. Maintain Mastercard rules and standards to enable the growth of Mastercard products and services, while preserving the integrity of the Mastercard brand and network. Act as the main liaison and elevate stakeholders’ understanding of fraud and compliance requirements in day‑to‑day operations. Own and lead initiatives to address fraud vulnerabilities and events in a timely manner, interfacing with colleagues throughout the organization at all levels. Be responsible for developing and delivering regional Franchise communications utilizing internal/external communication, education, and thought leadership. Be accountable for identifying and increasing process efficiency and enabling scale by leveraging automation and technology. Represent Mastercard with regulators, key industry stakeholders, and at external industry events, contributing to expert panels and sharing white papers and best practices. All About You Demonstrate a successful track record in payments, translating strategies into large‑scale programs and adapting them across business. Be well‑versed with the regulatory landscape. Have experience in both risk management and business development in payments industry. Possess a strategic and business mindset. Have a clear mission focusing on an outward‑in perspective in problem solving. Be self‑motivated and results‑oriented, always looking for solutions to solve problems. Be proactive and able to work independently without direct supervision. Possess strong analytical skills, be detail oriented and operate effectively in a complex global environment. Have strong interpersonal skills with the ability to influence and work cross‑functionally and across levels in a highly matrix organization. Possess strong verbal and written communication and technical skills, able to communicate in a succinct manner. Be able to structure, manage, and coordinate complex projects with multiple stakeholders. Corporate Security Responsibility Abide by Mastercard’s security policies and practices. Ensure the confidentiality and integrity of the information being accessed. Report any suspected information security violation or breach; and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines. Seniority Level Director Employment Type Full‑time Job Function Research, Analyst, and Information Technology #J-18808-Ljbffr