Customer Support Specialist
4 days ago
Overview Zuellig Pharma is a leading healthcare solutions company in Asia, and our purpose is to make healthcare more accessible to the communities we serve. We provide world-class distribution, digital, and commercial services to support the growing healthcare needs in this region. The company was started a hundred years ago and has grown to become a multibillion-dollar business covering 17 markets with over 12,000 employees. Our people serve more than 200,000 medical facilities and work with over 450 clients, including the top 20 pharmaceutical companies in the world. Expectations of the Role Process and manage hospital orders for pharmaceuticals and medical supplies via ERP systems Coordinate closely with Hospital procurement teams, warehouses, and delivery partners to ensure timely and accurate order fulfillment Verify product availability, resolve order discrepancies, and address inventory issues proactively Track shipments and maintain up-to-date order statuses in the ERP system Respond promptly to urgent or emergency supply requests, ensuring swift and precise delivery Maintain comprehensive and accurate documentation to support audits and ensure compliance with quality assurance standards Handle products returns, exchanges, and recalls in accordance with regulatory and safety requirements Collaborate with internal teams to implement Electronic Data Interchange (EDI) solutions, streamlining order processing and enhancing fulfillment speed and accuracy Requirements (Must-Have)Diploma in Business Admin discipline. Proven experience in a customer service or client-facing role Proficient with CRM tools and standard office software Advantageous to Have Experience in healthcare, logistics, e-commerce, or regulated industries Familiarity with order management and ERP systems Personal Attributes Excellent verbal and written communication skills Strong critical-thinking and problem-solving abilities Highly organized with the ability to multitask and manage competing priorities effectively We are committed to fostering an inclusive environment where our employees can learn, grow, and achieve shared success. We champion diversity, equity, and inclusion, ensuring every individual feels valued, respected, and treated fairly. As a leading multi-market healthcare solutions provider, we empower our employees to gain comprehensive knowledge and expertise in the dynamic healthcare industry across the region. Enjoy the flexibility to effectively balance your work and personal life while taking charge of your career journey through our empowering growth opportunities. Our Total Rewards program is designed to support your overall well-being in every aspect. #J-18808-Ljbffr
-
Customer Support Specialist
4 days ago
Singapore STACS Full time**Customer Support Specialist**: We are looking for a Customer Support Specialist to assist our customers when exploring or/and using our products and services. - The Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this...
-
Customer Support Specialist
4 days ago
Singapore SGiMED The Healthcare Systems Company Full timeFor the role of Customer Support Specialist, you are someone who is proactive and has a keen eye for details. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who's able...
-
Customer Support Specialist
6 days ago
Singapore TRAACKR Full timeCompany Description **Company Description** **Traackr is a global SaaS technology company providing a data-driven influencer marketing platform that marketers use to optimize investments, streamline campaigns, and scale programs. Our customers range from some of the world’s largest companies in the beauty and personal care space to digitally native indie...
-
Customer Support Specialist
4 days ago
Singapore Crown DIgital Full time**The exciting work at Crown Digital includes and not limited to**: We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include recording and resolving customer queries, recommending solutions and guiding product users through...
-
Customer Support Specialist
4 days ago
Singapore Legrand Full timePosition Description At a Glance Legrand has an exciting opportunity for a Customer Support Specialist (CSS)to join the Starline Team in Tuas, Singapore . The Customer Support Specialist (CSS) responds to a wide variety of customer inquiries which may include requests for pricing, preparing quotations, processing orders, providing order status, expediting...
-
Customer Support Specialist
2 weeks ago
Singapore TRAACKR Full timeCompany Description Traackr is a global SaaS technology company providing a data-driven influencer marketing platform that marketers use to optimize investments, streamline campaigns, and scale programs. Our customers range from some of the world’s largest companies in the beauty and personal care space to digitally native indie brands which have all made...
-
Customer Support Specialist
2 weeks ago
Singapore Marvable Full timeWe are a high growth Direct-to-Consumer (DTC) e-commerce start-up. Our mission? Help people create workspaces they actually love spending time in. To achieve this, our team has built market-leading brands like ErgoTune (ergonomic chair) and EverDesk+ (standing desk). Here at Marvable, our mission is to create a comfortable space for everyone to work better...
-
Customer Support Specialist
1 week ago
Singapore Legrand, North America Full timeOverview Legrand has an exciting opportunity for a Customer Support Specialist (CSS) to join the Starline Team in Tuas, Singapore. The CSS responds to a wide variety of customer inquiries including requests for pricing, preparing quotations, processing orders, providing order status, expediting orders, requests for literature, and more. What Will You...
-
Customer Support Specialist
6 days ago
Singapore Marvable Full timeWe are a high growth Direct-to-Consumer (DTC) e-commerce start-up. Our mission? Help people create workspaces they actually love spending time in. To achieve this, our team has built market-leading brands like ErgoTune (ergonomic chair) and EverDesk+ (standing desk). Here at Marvable, our mission is to create a comfortable space for everyone to work better...
-
Customer IT Support Specialist
2 weeks ago
Singapore BIMAGE CONSULTING PTE. LTD. Full timeWe are looking for a proactive and customer-focused **Customer IT Support Specialist**to join our team. In this role, you will serve as the first point of contact for software-related inquiries, troubleshoot technical issues, and ensure customers have a seamless experience using the products. **Key Responsibilities**: - Diagnose and resolve technical...
