Senior/Guest Service Executive
7 days ago
Highlights
Yearly Increment / Flexi Allowance / Performance Bonus / Medical Benefits / Career Progression
Meal Allowance / Sentosa Islander Pass
Uniform Provided
Job Summary:
Basic up $3100 + Allowances
5 days’ Work Week
Island wide, Hotel setting (Most likely at Sentosa, Central, Changi)
Rotating (Morning, Noon & Night), No overnight shift.
Job Responsibilities:
Handling of Reception / Front Desk duties including but not limited to checking-in and checking-out of hotel guests.
Should be able to handle VIPs related duties such as booking for event halls, liaise with outside (event planner / vendors etc).
Ensure that all telephone calls are handled promptly.
Be familiar with all room types and rates in the hotel and their availability status; to up-sell whenever possible.
Handle cashiering functions and adhere to the hotel’s Standard Policies & Procedure.
Take ownership of problems, handle guest complaints promptly according to established procedures and report to the supervisor for further follow up where necessary.
Be familiar with hotel facilities and functions as well as major city attractions and events to provide guests with accurate information as requested.
Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.
Job Requirement:
Willing to perform rotating shifts.
Positive attitude with outgoing personality and good communication skills.
Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.
Please submit your updated resume in MS Word format by using the
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**We regret to inform that only shortlisted candidates would be notified.
Tsen Jiun Lih (Journey)
Registration Number: R22110403
EA Licence No: 06C2859 (MCI Career Services Pte Ltd)
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