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Guest services executive

2 weeks ago

Singapore Pullman Kinshasa Grand Hôtel Full time

Company Description
Our World is Your Playground. A world-class lifestyle hotel in the heart of Orchard Road, where playfulness meets peak performance; creativity meets innovation; business meets success. At Pullman Singapore Orchard, we don't do ordinary. Pioneering and stylish, guests can push their boundaries in 326 guestrooms and suites, trend-setting F&B outlets and immersive relaxation zone; not to mention the happening lobby. Challenging the status quo, we are redefining hospitality with seamless, fun, cool and smart interactions.
Job Description
The Guest Services Executive is to perform various aspects of the front office operations and demonstrates a high level of service throughout the entire guest journey. To ensure that service quality is aligned to brand standards and LQA guidelines. He/she will ensure ALL loyalty Program benefits are observed and enroll new loyalty members as required.
Primary Responsibilities
Welcomes all guests, promotes inter-hotel sales and in-house facilities, and provides directions and suggestions to the hotel surrounding areas.
Assist guests with check-in and check-out.
Confirms mode of payment; performs pre-authorization on credit card or collects required deposit for cash payment.
Manage and assist guests with any enquiry that may arise.
Process all guests check-out by confirming invoice balance, payment mode, and feedback on stay.
Qualifications
Knowledge and Experience
Diploma from preferably hospitality or related field.
Minimum 1 year relevant experience or in customer service.
Excellent written and communication skills in English and ability to communicate in a second language.
Additional Information
Possess strong interpersonal skills.
Understand and address guests and/or colleagues needs.
Create and maintain a cohesive environment for the team.
Focus on service with an eye for detail and an approachable attitude.
Work well under pressure, with the ability to analyze and resolve issues by exercising good judgment.
Prioritize and organize work assignments.
Self-motivated and show good initiative in a dynamic environment.
Ensure security and confidentiality of guest and hotel information.
Possess good computer and property management system skills.
Embrace and respond to change effectively.
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Hospitality
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