Executive, Guest Service
4 days ago
JD – lyf Guard (Guest Service Executive)
You will be a multifaceted Community Manager who revels in creating an inclusive and collaborative community at lyf. A day in the life of a lyf Guard starts with checking in a new guest, recommending the must-visit places in the area, replacing a light bulb at night, and ending with having a cup of coffee or sipping wine with the lyf guests in our social spaces after work. You will report to the Senior (GSAM) or Chief lyf Guard (GSM).
Responsibilities
Look after the well-being of all guests from arrival until departure by:
Assisting lyf residents with their check-in (via mobile app or kiosk)
Encouraging members to download the DiscoverASR app to explore and interact with the lyf community
Exploring the various functions of the app with residents
Handling guest queries
Facilitating communication and requests
Ensure operational efficiency by:
Monitoring record of room availability using the hotel's property management system (PMS)
Ensuring that processes carried out adhere to corporate guidelines
Performing book-keeping activities whenever necessary
Assisting the housekeeping department with regular rounds to ensure the cleanliness of the property – especially the social spaces
Handling walk-ins, emails, and phone inquiries
Executing light housekeeping/engineering duties and liaising with relevant outsourced contractors for cleaning and maintenance when required
Create an inclusive and collaborative community by:
Noticing guest preferences and managing their profiles
Assisting the Ambassador of Buzz (partnerships and events manager) in curating an event calendar for in-house guests and executing community initiatives
Proactively interacting with guests to obtain constructive recommendations that will enhance their stay experience
Job Requirements
You are:
A dynamic and self-motivated individual with strong presentation, verbal and written communication skills
A passionate individual with a love for entrepreneurial, tech, creative, and collaborative communities
Knowledgeable about current trends and happenings
A people person and a do-er: ready to get hands-on
Detail-oriented with the ability to anticipate and react to guests' needs
Tech-savvy, able to easily pick up and use new systems and technology solutions
Possessing an exciting skill/talent (lyf skill) such as coffee making, bartending, singing, or being a computer geek (plus point)
Willing to work 5-day shifts, including night shifts
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