Hotel Operations Night Shift Supervisor

4 days ago

Singapore beBeeDutymanship Full time

Night Shift Duty Manager Role Overview

As a seasoned professional, you will oversee and ensure the smooth operation of various hotel functions during the overnight shift. Your primary focus will be on ensuring the safety and security of guests and the property throughout the night.

The successful candidate will have strong attention to detail and excellent mathematical skills for auditing and reconciling transactions.

Key Responsibilities:

  • Manage guest-related operations during the night shift, including check-in, check-out, and guest inquiries.
  • Provide exceptional customer service by addressing guest needs, requests, and concerns promptly and professionally.
  • Coordinate with other hotel departments to fulfill guest requests and resolve issues.

Safety and Security:

  • Ensure the safety and security of guests and the property during the night shift.
  • Monitor security systems, including CCTV cameras, alarms, and access control, reporting any suspicious activities or incidents.
  • Respond to emergency situations, following established procedures and protocols.
  • Conduct regular security checks of the property to identify and address any safety hazards or maintenance issues.

Inspection and Maintenance:

  • Conduct routine inspections of vacant guest rooms, public spaces, and other facilities to assess cleanliness, maintenance requirements, and adherence to brand standards.
  • Identify and document any maintenance issues, such as broken fixtures, faulty equipment, or areas needing repairs.
  • Prioritize and coordinate maintenance tasks with relevant departments to ensure prompt resolution.

Communication and Collaboration:

  • Maintain effective communication and collaboration with other hotel departments, such as housekeeping, maintenance, and management, to ensure seamless operations.
  • Communicate pertinent information to the day shift team for a smooth transition of operations and guest-related matters.
  • Collaborate with the housekeeping department to manage room inventory, ensuring accurate status and availability.

Qualifications and Skills:

  • Diploma or equivalent in a relevant field
  • Previous experience in a hotel front desk or night audit role is preferred.
  • Strong problem-solving and decision-making abilities.
  • Knowledge of hotel operations, policies, and industry standards.
  • Ability to work overnight shifts, weekends, and holidays as required.

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