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Night Shift Hotel Operations Manager

2 weeks ago

Singapore beBeeOperations Full time

Job Title: ">

Night Shift Hotel Operations Manager

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Description:

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  • Oversee and ensure the smooth operation of various hotel functions during the overnight shift. ">
  • Ensure the safety and security of guests and the property throughout the night. ">
  • Perform audits of all buildings under management and of vacant rooms. ">
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Key Responsibilities:

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  • Manage guest-related operations during the night shift, including check-in, checkout, and guest inquiries. ">
  • Provide excellent customer service by addressing guest needs, requests, and concerns promptly and professionally. ">
  • Coordinate with other hotel departments to fulfill guest requests and resolve issues. ">
  • Ensure the safety and security of guests and the property during the night shift. ">
  • Monitor security systems, including CCTV cameras, alarms, and access control, reporting any suspicious activities or incidents. ">
  • Respond to emergency situations, following established procedures and protocols. ">
  • Conduct regular security checks of the property to identify and address any safety hazards or maintenance issues. ">
  • Conduct routine inspections of vacant guest rooms, public spaces, and other facilities to assess cleanliness, maintenance requirements, and adherence to brand standards. ">
  • Prioritize and coordinate maintenance tasks with relevant departments to ensure prompt resolution. ">
  • Maintain effective communication and collaboration with other hotel departments, such as housekeeping, maintenance, and management, to ensure seamless operations. ">
  • Communicate pertinent information to the day shift team for a smooth transition of operations and guest-related matters. ">
  • Collaborate with the housekeeping department to manage room inventory, ensuring accurate status and availability. ">
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Qualifications and Skills:

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  • Diploma or equivalent in a relevant field. ">
  • Previous experience in a hotel front desk or night audit role is preferred. ">
  • Strong attention to detail and excellent mathematical skills for auditing and reconciling transactions. ">
  • Proficiency in hotel property management systems (PMS) and computer skills. ">
  • Excellent interpersonal and communication skills to provide exceptional customer service and collaborate with team members. ">
  • Ability to handle multiple tasks and prioritize responsibilities in a fast-paced environment. ">
  • Strong problem-solving and decision-making abilities. ">
  • Knowledge of hotel operations, policies, and industry standards. ">
  • Ability to work overnight shifts, weekends, and holidays as required. ">
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Requirements:

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  • High school diploma or equivalent. ">
  • 1-2 years of experience in a similar role. ">
  • Relevant certifications or training. ">
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