Night Shift Hotel Operations Manager

10 hours ago

Singapore beBeeSecurity Full time $3,500 - $5,500
Hotel Operations Night Shift Supervisor Job Description

Overview of the Role:

The Hotel Operations Night Shift Supervisor is responsible for overseeing and ensuring the smooth operation of various hotel functions during the overnight shift.

Key Responsibilities:

  • Manage guest-related operations during the night shift, including check-in, check-out, and guest inquiries.
  • Provide exceptional customer service by addressing guest needs, requests, and concerns promptly and professionally.
  • Coordinate with other hotel departments to fulfill guest requests and resolve issues.

Safety and Security:

  • Ensure the safety and security of guests and the property during the night shift.
  • Monitor security systems, including CCTV cameras, alarms, and access control, reporting any suspicious activities or incidents.
  • Respond to emergency situations, following established procedures and protocols.
  • Conduct regular security checks of the property to identify and address any safety hazards or maintenance issues.

Inspection and Maintenance:

  • Conduct routine inspections of vacant guest rooms, public spaces, and other facilities to assess cleanliness, maintenance requirements, and adherence to brand standards.
  • Identify and document any maintenance issues, such as broken fixtures, faulty equipment, or areas needing repairs.
  • Prioritize and coordinate maintenance tasks with relevant departments to ensure prompt resolution.

Communication and Collaboration:

  • Maintain effective communication and collaboration with other hotel departments, such as housekeeping, maintenance, and management, to ensure seamless operations.
  • Communicate pertinent information to the day shift team for a smooth transition of operations and guest-related matters.
  • Collaborate with the housekeeping department to manage room inventory, ensuring accurate status and availability.

Qualifications and Skills:

  • Degree in a related field (e.g. hospitality, business administration).
  • Previous experience in a hotel front desk or night audit role preferred.
  • Strong problem-solving and decision-making abilities.
  • Knowledge of hotel operations, policies, and industry standards.
  • Ability to work overnight shifts, weekends, and holidays as required.

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