Night Shift Hotel Supervisor

2 days ago

Singapore beBeeOperations Full time $60,000 - $80,000
Hotel Operations Manager Position

We are seeking an experienced and skilled Hotel Operations Manager to oversee our hotel's operations during night shifts and weekends.

The successful candidate must have a strong background in hotel management, with at least 5 years of experience in hotels in Singapore. This role is crucial in ensuring seamless hotel operations, guest satisfaction, and staff supervision during non-standard hours.

Key Responsibilities:
  • • Manage and coordinate all hotel operations during night shifts and weekends.
    • Lead and support night shift teams, including Front Office, Housekeeping, F&B, and Security.
    • Ensure smooth check-in/check-out processes and address guest needs or complaints promptly.
    • Handle night audits and ensure accurate reporting of daily revenue and occupancy figures.
    • Monitor service quality, cleanliness, and safety across the hotel.
    • Respond to emergencies, handle incidents, and coordinate with relevant departments.
    • Ensure handover of all important matters to the day team for continuity.
    • Uphold company standards and ensure compliance with local regulations.
    • Train and guide night staff to maintain high service standards.

Requirements:
  • • Minimum 5 years of hotel operations experience in Singapore is mandatory.
    • Proven track record of managing night shifts and weekend operations.
    • Strong leadership, communication, and problem-solving skills.
    • Good knowledge of local hospitality regulations and service standards.
    • Proficiency in hotel property management systems (e.g., Opera, Fidelio).
    • Diploma or Degree in Hospitality Management or related field preferred.
    • Able to work independently and make decisions during critical situations.

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