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Night Shift Hotel Operations Professional

2 weeks ago

Singapore beBeeOperations Full time $3,500 - $5,500
Job Overview

As a Night Shift Hotel Operations Manager, you will be responsible for ensuring the smooth operation of various hotel functions during the overnight shift. Your primary goal will be to maintain high standards of guest satisfaction and safety while working closely with other hotel departments.

Key Responsibilities:
  • Manage guest-related operations during the night shift, including check-in, checkout, and guest inquiries.
  • Provide excellent customer service by addressing guest needs, requests, and concerns promptly and professionally.
  • Coordinate with other hotel departments to fulfill guest requests and resolve issues.
  • Maintain effective communication and collaboration with other hotel departments, such as housekeeping, maintenance, and management, to ensure seamless operations.
  • Communicate pertinent information to the day shift team for a smooth transition of operations and guest-related matters.
Required Skills and Qualifications:
  • Diploma or equivalent in a relevant field.
  • Previous experience in a hotel front desk or night audit role is preferred.
  • Strong attention to detail and excellent mathematical skills for auditing and reconciling transactions.
  • Proficiency in hotel property management systems (PMS) and computer skills.
  • Excellent interpersonal and communication skills to provide exceptional customer service and collaborate with team members.
Benefits:

This role offers the opportunity to work in a dynamic environment, develop your skills and knowledge, and contribute to delivering exceptional guest experiences. As a key member of the hotel team, you will have access to training programs, career progression opportunities, and competitive compensation and benefits packages.

The ideal candidate will possess strong leadership skills, be able to work independently, and demonstrate a commitment to providing exceptional guest service. If you are a motivated and results-driven individual who is passionate about delivering outstanding results, we encourage you to apply for this exciting opportunity.