Customer Relationship Executive

2 weeks ago


Singapore HUA CHENG EDUCATION CENTRE (EASTPOINT) PTE. LTD. Full time
Roles & Responsibilities

Customer Relationship ExecutiveCustomer Relationship Executive

Hua Cheng Education Centre Eastpoint Mall

Job Scope

  • Assist the day-to-day customer - services & admin activities of the centre such as : Coordinating and facilitating classes for the centre / s.
  • Centre operations
  • Handle walk-ins and telephone enquiries
  • Provide course consultation to prospective customers
  • Handle and resolve feedback and complaints
  • Liaise with customers & teachers pertaining to parents' feedbacks / students' progress
  • Handle admin duties such as : daily collections, preparation of materials for classes
  • Data-entry and maintaining Student Management System
  • Processing of new student's enrolment Requirements
  • 1 - 2 year(s) of working experience in the related field is required for this position preferred although not a must.
  • Effective planning & able to multi-tasks.
  • Good interpersonal skills
  • Effectively bilingual ( English & Chinese speaking required to handle and resolve feedbacks from English & Chinese speaking customers and also to converse with Chinese speaking teachers pertaining to parents' feedbacks / students' progress.)
Tell employers what skills you have
Attrition
CRM
Ability to Multitask
Customer Relationship
Service Orientation
Assertive
Verbal Communication
Customer Experience
Business Continuity
Interpersonal Skills
Reliability
Good Communication Skills
Attention to Detail
Communication Skills
Customer Service
Training Staff
Customer Service Experience

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