Customer Value Manager

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About Us
Zycus is a pioneer in Cognitive Procurement software and has been a trusted partner of choice for large global enterprises for two decades. Zycus has been consistently recognized by Gartner, Forrester, and other analysts for its Source to Pay integrated suite. Zycus powers its S2P software with the revolutionary Merlin AI Suite. Merlin AI takes over the tactical tasks and empowers procurement and AP officers to focus on strategic projects; offers data-driven actionable insights for quicker and smarter decisions, and its conversational AI offers a B2C type user-experience to the end-users.

About Us
Zycus is a pioneer in Cognitive Procurement software and has been a trusted partner of choice for large global enterprises for two decades. Zycus has been consistently recognized by Gartner, Forrester, and other analysts for its Source to Pay integrated suite. Zycus powers its S2P software with the revolutionary Merlin AI Suite. Merlin AI takes over the tactical tasks and empowers procurement and AP officers to focus on strategic projects; offers data-driven actionable insights for quicker and smarter decisions, and its conversational AI offers a B2C type user-experience to the end-users.
Zycus helps enterprises drive real savings, reduce risks, and boost compliance, and its seamless, intuitive, and easy-to-use user interface ensures high adoption and value across the organization.
Start your #CognitiveProcurement journey with us, as you are #MeantforMore
We Are An Equal Opportunity Employer
Zycus is committed to providing equal opportunities in employment and creating an inclusive work environment. We do not discriminate against applicants on the basis of race, color, religion, gender, sexual orientation, national origin, age, disability, or any other legally protected characteristic. All hiring decisions will be based solely on qualifications, skills, and experience relevant to the job requirements.
Job Description
We are seeking an experienced Customer Value Manager enhance our customer success initiatives. The ideal candidate should have a strong background in Source-to-Pay (S2P) and procurement domain.
Job Overview
As a Customer Value Manager , you will act as a strategic partner to our enterprise customers, consulting them on Source-to-Pay (S2P) best practices, guiding them through post-implementation value realization, and helping them achieve their procurement digital transformation goals. You will work closely with Procurement COEs, CPOs, and transformation teams, ensuring our customers' use of our solutions directly contributes to CPO-level KPIs such as spend under management, cost savings, process efficiency, supplier collaboration, and procurement ROI.
This is a high-impact, customer-facing role focused on driving adoption, advocacy, and business value from our platform.
Key Responsibilities

• Consult customers on industry best practices and strategies around Source-to-Pay (S2P) implementation and optimization.
• Drive post-implementation value realization by aligning customer procurement objectives with solution capabilities.
• Understand, map, and track CPO-level KPIs (e.g., spend under management, realized savings, process automation, supplier performance, compliance rates) to customer outcomes.
• Lead strategic business reviews, value realization workshops, and continuous improvement initiatives.
• Collaborate with Procurement COEs, Customer Advisory, and Consulting teams to accelerate procurement digital transformation.
• Develop and present customer-specific roadmaps for procurement process excellence and digital maturity.
• Build strong relationships with executive sponsors, procurement leadership, and operational stakeholders.
• Proactively monitor customer health and adoption metrics; identify and mitigate risks to renewal and expansion.
• Advocate for customer needs internally across Product, Support, and Delivery teams to ensure long-term customer success.
  

• 5–15 years of experience in Procurement, S2P Consulting, Procurement COE, Customer Advisory, or Procurement Transformation roles.
• Strong procurement domain expertise across Source-to-Pay (S2P), Procure-to-Pay (P2P), Strategic Sourcing, Contract Management, or Supplier Management processes.
• Prior experience consulting or advising CPOs, Procurement COEs, or transformation leaders.
• Deep understanding of procurement digital transformation KPIs and value drivers.
• Background working with leading S2P platforms (e.g., SAP Ariba, Coupa, Ivalua, GEP SMART, Jaggaer) is highly desirable.
• Strong executive presence with the ability to engage and influence C-level stakeholders.
• Commercial mindset with experience supporting renewals, expansions, and customer advocacy.
• Highly collaborative, outcome-oriented, and analytical.
• Comfortable operating in a global, fast-paced, and matrixed SaaS environment.
• Customer Relationship Management: Manage a portfolio of enterprise customers in the procurement/S2P space, building trusted relationships with key stakeholders and ensuring consistent, value-driven engagement.
• Cross-Sell & Upsell Execution: Identify opportunities for expansion by understanding customer needs and aligning them with additional modules, products, or services. Collaborate with sales to execute expansion plans.
• Customer Advocacy: Act as the customer's internal advocate—ensuring their feedback is shared with Product and Support teams and driving improvements that enhance their experience.
• Data-Driven Engagement: Leverage tools and dashboards to monitor metrics like NPS, CSAT, adoption, and utilization. Use insights to inform engagement strategies and