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Customer Service Representative
2 weeks ago
**_Swift-Value Business Pte. Ltd _**. (“ **Swift-Value **”), a wholly owned subsidiary of the Serial System Ltd, is a leading distributor of printer accessories, primarily ink and toner cartridges. It is the authorized distributor of Hewlett-Packard (HP), Epson and Canon products and also the authorized reseller of products from major brands such as Fuji Xerox, Samsung, Oki and Panasonic.
In Singapore, **Swift-Value **is the largest distributor of HP printer products, with a market share of more than 45%. With its extensive reach, efficient warehousing operation and reliable sales personnel, Swift-Value enjoys close relationships with hundreds of customers, ranging from heartland operators to large retail superstores such as Popular. By providing fast and value-added services, Swift-Value is able to achieve customer loyalty and offers an extensive and consistent network to its suppliers and partner brands.
In Year 2020, **Swift-Value **has also partnered with Ultimaker, one of the leading 3D-Printer brands operating out of the Netherlands. Swift-Value will serve as their official logistics service provider in the Asia Pacific region and will provide logistics distribution to partners and resellers in countries including but not limited to Singapore, Australia, China and Indonesia. With Swift-Value’s extensive distribution experience and convenient location, partners will be able to enjoy faster and more cost-efficient logistics services.
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**Customer Service Representative**:
**Responsibilities**:
- Provide regional support
- Process customer sales orders and ensure on time delivery fulfillment
- Handle customer enquiry on stock availability & follow up with timely response to customer
- Complete customer creation form for New account set up
- Maintain close follow up system, working closely with Sales Team and Purchasers
- Ensure all customers’ issues reported are resolved and addressed in a timely manner
- Maintain healthy inventory levels by constant review with Purchasing Team
- Working with Finance & Sales Personnel on Credit Release of unsettled accounts
- Ensure Delivery Order generated to warehouse team on day-to-day shipments
- Handle customer return request (RMA) documentation in SAP
- Help Desk answering to customer phone calls, taking in customer enquiries and request
- Channel out customer’s case/request to the operations personally
- Ensure record filing and documentation
- Any ad-hoc task as assigned
**Requirements:
- Minimum GCE O Level or above
- Minimum 1-year relevant experience
- Diploma holder with no experience will also be considered
- Knowledge of SAP
- Familiar with MS Word and Excel
- Possess good communication skills and positive work attitude
- Able to handle difficult customers calling the Help Desk time to time
- Willingness to learn with a positive attitude
- Preferably able to join at short notice
