Food Service Operations Leader

2 weeks ago

Singapore beBeeOperations Full time

Operations Director Position

We are seeking a highly skilled and experienced Operations Director to oversee the overall operations of our food service outlets, catering functions, and kitchen teams. As an Operations Director, you will be responsible for ensuring the smooth day-to-day operation of our services.

Key Responsibilities

  • Operational Oversight: Oversee the daily activities of our food services, including catering, restaurants, and events, ensuring seamless coordination between kitchen, service, and logistics teams.
  • Leadership & Management: Recruit, train, and supervise staff across all departments (kitchen, service, logistics), conduct performance reviews, provide coaching, and motivate staff to achieve their best.
  • Budgeting & Cost Control: Manage budgets, food costs, and operational expenses, track sales performance, prepare reports, and recommend improvements to enhance efficiency and profitability.
  • Customer Service & Client Relations: Ensure exceptional customer service delivery at all times, handle customer feedback, complaints, and special requests effectively.
  • Compliance & Safety: Ensure adherence to food safety, hygiene, Halal, and regulatory standards, conduct regular audits of food preparation, storage, and service areas.
  • Strategic Planning: Support business development initiatives and new service offerings, assist in menu planning, new product launches, and promotional activities.

Requirements:

  • Proven experience as an Operations Manager or similar role in food services, catering, or hospitality.
  • Strong leadership, organizational, and problem-solving skills.
  • Excellent communication and interpersonal abilities.
  • Ability to manage multiple outlets/events and work under pressure.
  • Strong financial acumen with experience in budgeting and cost control.
  • Knowledge of food safety, hygiene, Halal, and regulatory compliance in Singapore.

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