Field Maintenance Expert for Marine Generators
3 days ago
Job Title: Marine Field Service Engineer
We are seeking a skilled Marine Field Service Engineer to join our team. As a key member of our organization, you will be responsible for providing expert technical support and services to our customers.
About the Role:
The successful candidate will have hands-on experience with assembly and repair of marine generators, as well as familiarity with marine electronics and automation systems. You will work closely with our customers to understand their needs and provide solutions that meet their requirements.
Key Responsibilities:
- Standby support and emergency call for customer support.
- Providing after-sales technical support, site recovery and maintenance responsibilities to distributors/end customers.
- Generate a service report to customer in a systematic manner.
- Investigate and handle all customers' complaints related to product failures.
- Investigates root causes of failures and recommend solutions.
- Review and assist in determining the extend of damage and repairs of warranty claims from distributors.
- Maintain close working relationship with our key customers to ensure the follow through until the issue is resolved.
- Develop service training material, ensures all technical and training documents are up-to-date and organized.
- Provides specific training to distributors and dealers for service and troubleshooting skillsets, ensuring optimum service level at all distributors.
Requirements:
- Diploma/degree in Electrical/Mechanical Engineering with at least 5 years of relevant experience
- This position requires fair amount of traveling in the Asia Pacific and Southeast Asia Region
- Candidates with equivalent professional background will be considered
- Prior electrical and control experience with various control system (John Deere ECU and KDI ECU) and synchronization system will be advantageous
What We Offer:
- A competitive salary package
- A comprehensive benefits program
- Ongoing training and development opportunities
How to Apply:
If you are a motivated and experienced Marine Field Service Engineer , please submit your application today.
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