Dining Experience Expert

7 days ago

Singapore beBeeGuest Full time

Job Title:
"> Front of House Hospitality Professional

Roles and Responsibilities:

  • Provide exceptional guest service and ensure that all guests feel welcome and valued throughout their dining experience.
  • Take reservations, answer phone calls, and respond to any guest requests in a timely and professional manner.
  • Greet each guest warmly, be helpful, welcoming, and pleasant towards each Guest.
  • Prepare and check tables before service, ensuring that everything is perfect for our guests' arrival.
  • Promptly clear and reset tables after service, maintaining the highest standards of cleanliness and hygiene.
  • Respond to guest enquiries and requests, providing accurate information and resolving any issues promptly.
  • Communicate guest information to the team, including special requests, occasions, and preferences, to personalize guests' experiences.
  • Complete all opening and closing procedures in a timely manner, adhering to established protocols and procedures.
  • Always be assertive and attentive to guests' needs, ensuring that their expectations are met and exceeded.
  • Ensure each guest receives a fond farewell before they leave, leaving a lasting impression and encouraging repeat business.
  • Assist in building and maintaining a strong guest profile database, capturing valuable insights and trends to enhance the guest experience.
  • Support food and beverage service when required, working collaboratively with the team to deliver seamless service.
  • Perform other tasks as assigned by the Restaurant Manager, demonstrating flexibility and adaptability in a fast-paced environment.

Requirements and Qualifications:

  • Hold a minimum NITEC/Higher NITEC qualification in Food and Beverage, Customer Service, or Guest Relations, or an equivalent professional qualification in a related field.
  • Have at least 1-2 years' experience in the hospitality or food and beverage industry, preferably in a front-of-house role. Fresh graduates are also encouraged to apply.
  • Possess strong interpersonal, communication, and organizational skills, with the ability to work effectively in a team environment.
  • Be a highly motivated team player, able to perform with minimal supervision and take initiative to achieve results.

Benefits:

  • Shuttle service from MRT stations (Springleaf, Choa Chu Kang, Ang Mo Kio, Khatib)
  • Daily meals provided
  • Medical benefits provided
  • Attractive bonus incentives

Others:

We regret to inform that only shortlisted candidates will be contacted.

Tell Employers What Skills You Have:

Hospitality Service
Restaurants
Fine Dining
Attentive
Restaurant Management
Customer Satisfaction
Team Player
Customer Service
Food Service
Hospitality

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