Junior ServiceNow Automation Specialist

2 weeks ago

Singapore JET AVIATION (ASIA PACIFIC) PTE LTD Full time
Join Us as a Junior ServiceNow Automation Specialist
We're looking for a talented and enthusiastic individual to join our team as a ServiceNow Automation Specialist with a focus on ITSM modules. In this role, you'll play a key part in customizing, configuring, and managing our ServiceNow platform to optimize our IT service delivery and support our business processes.
What You'll be Doing:
  • Configure, Administer and Support existing ServiceNow instances to enforce best practices and system ease-of-use and dependability.
  • Daily Monitoring the incidents and Resolve incidents and requests within set SLAs.
  • Manage User accounts, groups, and access controls.
  • Configure and maintain ITSM modules, including Incident Management, Problem Management, Change Management, and Request Management.
  • Create custom workflows and automations to improve efficiency.
  • Monitor system performance and troubleshoot issues.
  • Implement updates and upgrades.
  • Write basic scripts and workflows using ServiceNow scripting languages (GlideRecord, GlideAjax).
  • Design and develop user-friendly service catalog forms using ServiceNow platform capabilities.
  • Define fulfillment workflows and approval processes for catalog items.
  • Integrate ServiceNow with other platforms and systems.
  • Generate reports and dashboards to track key performance indicators (KPIs).
  • Analyze data to identify trends and opportunities for improvement.
  • Work closely with IT teams, business units, and stakeholders to understand their needs and translate them into ServiceNow solutions.
  • Provide ongoing support and training to users on ServiceNow functionalities.
  • Participate in continuous improvement initiatives for the ITSM platform.
  • Strong understanding of ITIL principles and best practices.
  • Ability to work independently and manage multiple tasks.
  • Continuous learning mindset and enthusiasm for new technologies
  • Represent Jet Aviation as one company internally and externally with industry groups, regulatory bodies and the General Dynamics network
What We're Looking For:
  • Bachelor's degree in a related field (IT, etc.) from an accredited university.
  • 5 years of ServiceNow related work experience
  • Excellent problem-solving skills and service orientation
  • Very strong communication skills and experience communicating to diverse internal and external stakeholders.
  • Strong customer focus
  • Strong customer focus Strong personal values corresponding with Jet Aviation values (Trust, Honesty, Alignment, Transparency)
If you're ready to jump into a role where you can make an impact from day one and grow your skills in a future-proof field - we'd love to hear from you

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