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ServiceNow Automation Specialist
3 weeks ago
We are seeking a talented individual to join our team as a ServiceNow Automation Specialist. In this role, you will play a key part in customizing, configuring, and managing our ServiceNow platform to optimize our IT service delivery and support our business processes.
Main Responsibilities:
- Configure, administer, and support existing ServiceNow instances to enforce best practices and system ease-of-use and dependability.
- Monitor incidents and resolve them within set SLAs.
- Manage user accounts, groups, and access controls.
- Configure and maintain ITSM modules, including Incident Management, Problem Management, Change Management, and Request Management.
- Create custom workflows and automations to improve efficiency.
- Monitor system performance and troubleshoot issues.
- Implement updates and upgrades.
- Write basic scripts and workflows using ServiceNow scripting languages (GlideRecord, GlideAjax).
Requirements:
- Bachelor's degree in a related field from an accredited university.
- 2 years of experience in ServiceNow or related work experience.
- Excellent problem-solving skills and service orientation.
- Strong communication skills and experience communicating to diverse internal and external stakeholders.
- Strong customer focus and personal values corresponding with our company values.
About the Role:
This is an exciting opportunity for someone looking to grow their skills in a future-proof field and make an impact from day one.
