Servicenow Specialist

2 weeks ago

Singapore Cognizant Full time

**Key Responsibilities**:

- ServiceNow Implementation:

- Implement scalable ServiceNow solutions that align with digital transformation goals.
- Customize and extend the platform to enhance efficiency, automation, and user experience.
- Optimize ITSM, ITOM, and CSM modules to meet evolving business needs.
- IT Service Management (ITSM) and IT Operations Management (ITOM):

- Enhance operational visibility, event management, and orchestration to streamline IT operations.
- Work on CMDB and AIOps integrations to support predictive analytics and proactive incident resolution.
- Customer Service Management (CSM):

- Implement CSM solutions that enhance the customer service experience and enable seamless case management, self-service portals, and knowledge management.
- Integrate CSM with other ServiceNow modules to create a unified customer service approach.

**Job Requirements**:

- ServiceNow Certified Implementation Specialist (CSM, ITSM, ITOM) certification is essential.
- Proven experience in developing, and implementing ServiceNow solutions on ITSM, ITOM, and CSM modules.
- Proficiency in ServiceNow development and CI/CD practices.

**About Cognizant**

LI-CTSAPAC

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