Advisory Solution Consultant, Itom

**Company Description**
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
**Job Description** Company**

Work matters. It’s where we spend a third of our lives. And the workplace of the future is going to be a great place. We’re dedicated to bringing that to life for people everywhere. That’s why we put people at the heart of everything we do.

People matter. Our people have a passion for learning, building, and innovating. Whether you’re an engineer, a sales professional, a finance professional, or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.

ServiceNow is seeking an IT Operations Management (ITOM) specialist with a focus on IT Datacentre technologies, and enterprise architecture initiatives for service modelling, discovery, event management, asset management, cloud automation and orchestration on the ServiceNow platform. The ITOM specialist will provide strategic and technical hands on expertise to support customers with product and solution leadership during pre-sales engagements. The ITOM specialist will participate in the acquisition and retention of customers by utilizing world-class technical pre-sales solution consulting techniques to communicate the power, flexibility, and ease-of-use of IT Operations Management on the ServiceNow SaaS platform.

**What you get to do in this role**:

- Contribute and maintain a showcase of ITOM solutions created on the ServiceNow platform.
- Create and own programs that enable Solution Consultants to demonstrate the value of IT Operations Management on the ServiceNow platform.
- Strong alignment with product management and engineering teams on roadmap and field feedback.
- Assist the sales personnel in the qualification of Enterprise customer needs and performing pre-demo needs analysis
- Provide mentoring and training to peers and other colleagues in the organization.
- Demonstrations of the product, both standard and tailored to prospects and existing customers, both onsite and via Zoom
- Generation of product demo scripts and scenarios and maintaining demonstration environment(s)
- Scoping and delivering Proof of Concept/Proof of Value engagements with prospects
- Responding to Request for Information/Proposal documents
- Staying current on product developments/releases to a level required for demo and Proof-of-Value/Proof-of-Concept
- Supporting Marketing events - user conferences, trade shows, webinars etc
- Staying current on competitive analyses and understanding differentiators between the company and its competitors.
- Responsible for understanding business and technical problems addressed by the products including key regulations, business drivers, evolving business needs, security etc.
- Serve as regional team lead to lead practice activities when called upon.
- In conjunction with Sales Personnel and Professional Services, conduct transition briefing - communicate commitments, expectations etc in preparation for deployment

**Qualifications** To be successful in this role, we need someone who has**:

- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry
- An understanding of enterprise architecture domains
- Experience with integration, observability, automation, and orchestration technologies e.g., Amazon API, VMware automation, Puppet, Chef, Ansible
- Experience with AI-enhanced IT Operations (AIOps), Agentic AI and Machine Learning
- Experience with discovery technologies e.g., Tanium, Tenable, Qualys, ADDM, BMC Helix
- Experience with event management platforms e.g., Splunk, Datadog, Dynatrace
- Experience with cloud platforms such as AWS, Azure, and GCP
- Experience in storage, network, and compute of enterprise environments
- An understanding or experience with CMDB implementations
- Experience scripting with one or more scripting languages or protocols e.g., PowerShell, Perl, wmi, ssh, python, JavaScript, Xpath, SNMP
- Pre-sales experience, IT Operations Management experience would be advantageous (Tool or process).
- Exhibits prior and current technical expertise in web technology and the ability to learn new technology.
- Technical or practice team lead in previous roles
- Exceptional communication and presentatio