Servicenow Itom Consultant

Role Summary:
Act as a trusted advisor and technical expert, guiding organizations on their journey to leverage ServiceNow's IT Operations Management (ITOM) platform. You'll utilize your expertise to design, implement, and configure ITOM solutions that streamline IT processes, improve visibility, and enhance service delivery.

**Solution Desing & Implementation**
- Collaborate with business stakeholders and IT operations teams to understand their needs and pain points.
- Design comprehensive ITOM solutions leveraging modules like Discovery, Service Mapping, Event Management, and Cloud Management.
- Configure and customize ITOM modules to optimize IT service delivery, automate workflows, and improve incident resolution times.
- Develop integrations between ITOM and other ServiceNow modules (e.g., ITSM, CSM) for a holistic IT service management experience.
- Integrate ITOM with external systems (e.g., CMDB, monitoring tools) to ensure data consistency and real-time insights.

**Technical Expertise and Innovation**:

- Possess a strong understanding of ServiceNow ITOM architecture, functionalities, and best practices.
- Stay up-to-date on the latest ITOM features and innovations, including new modules and functionalities.
- Identify opportunities to leverage automation and improve operational efficiency within ITOM.
- Develop custom scripting using ServiceNow scripting languages (e.g., JavaScript) to extend functionalities as needed.
- Maintain a strong understanding of security best practices for configuring and managing ITOM deployments.

**Communication and Collaboration**:

- Work effectively with diverse stakeholders, including business users, IT operations teams, and project managers.
- Clearly communicate technical concepts to non-technical audiences.
- Provide comprehensive training and documentation to ensure user adoption and knowledge transfer.
- Collaborate with colleagues to share best practices and continuously improve ITOM deployments.

**Additional Skills and Qualifications**:

- Proven experience as a ServiceNow consultant or similar technical role, with a focus on ITOM implementations is preferred.
- Strong understanding of IT infrastructure management principles and methodologies.
- Experience with IT monitoring tools and technologies (e.g., network monitoring, log management) is a plus.
- Experience with cloud platforms (e.g., AWS, Azure) is beneficial for cloud management functionalities.
- Excellent analytical and problem-solving skills.
- Strong communication, collaboration, and interpersonal skills.
- Ability to manage multiple projects simultaneously and meet deadlines.
- Possess ServiceNow Certification - CIS - Discovery, Service Mapping, Event Management.

Our culture and benefits: DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice. #WeAreDXC

As an employer of choice, our “people first” philosophy means we offer competitive remuneration, benefits, training and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work. Some of these include;
- Extensive resources to support your onboarding and continual development including DXC University
- DXC Recognition, our global virtual platform that fosters a culture of appreciation and celebration with real-time reward and recognition
- We know that great people refer great people. We will reward you when you bring your friends and family to work at DXC
- More time to do the things you love with flexible leave options, including purchased leave
- Take time to give back with charitable and emergency services volunteer days
- Well-being matters to us and our Employee Assistance Program is there to support you and your family