ServiceNow Consultant

3 weeks ago

Singapore TEMUS PTE. LTD. Full time
Roles & Responsibilities

Temus was established by Temasek in partnership with UST, to provide digital transformation solutions for the private and public sectors as we aspire to be a strategic partner in realising the Singapore Government's Smart Nation vision. We are headquartered in Singapore and have more than 400 employees across a wide range of disciplines in strategy, design, architecture, technology, data & AI.

Role Overview:

We are seeking a ServiceNow Technical Consultant to support the design, configuration, and implementation of ServiceNow solutions across CSM, HRSD, GRC, ITSM, ITOM or other enterprise domains. This role involves hands-on development, integration work, and contribution to client workshops and solutioning sessions.

Key Responsibilities:

  • Implement and configure ServiceNow applications across various modules (e.g., ITSM, CSM, GRC, HRSD, ITOM).
  • Develop custom applications and workflows using ServiceNow Studio, Flow Designer, and scripting.
  • Participate in requirement-gathering sessions and translate business needs into technical specifications.
  • Perform platform upgrades, patching, and health checks.
  • Integrate ServiceNow with third-party systems via REST/SOAP, MID servers, and other interfaces.
  • Support user acceptance testing (UAT) and post-implementation support.
  • Stay updated on ServiceNow releases, features, and industry best practices to ensure the continuous improvement of our ServiceNow implementation.
  • Perform regular system audits and ensure data accuracy and integrity within the ServiceNow platform.
  • Troubleshoot and resolve issues and provide ongoing support to end-users.
  • Follow ServiceNow best practices and coding standards.

Required Skills:

  • Minimum 5 years of hands-on experience with ServiceNow development and administration.
  • Strong grasp of ServiceNow scripting (Client Script, Business Rules, Script Includes).
  • Experience with at least one ServiceNow module (e.g., CSM, HRSD, GRC, ITSM, ITOM).
  • Knowledge of CMDB, Service Catalog, and Access Control Rules.
  • Experience integrating external systems with ServiceNow (REST, SOAP APIs).
  • Certified System Administrator (CSA) & Certified Application Developer is a must; one or more CIS certifications (ITSM, HR, CSM, etc.) is a plus.
  • Excellent communication and interpersonal skills, with the ability to collaborate effectively with clients and cross-functional teams.

By applying for this role, you have read and acknowledge the data privacy statement via this link - https://www.temus.com/job-applicant-data-protection/

Tell employers what skills you have

Digital Transformation
Designer
IT Service Management
UAT
Solutioning
Customer Service Management
HTML
SOAP
Field Service Management
Scripting
JavaScript
UI
Administration
Access Control
User Acceptance Testing
ITIL
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