ServiceNow Automation Specialist

2 weeks ago


Singapore beBeeAutomation Full time $90,000 - $120,000

Job Title: Expert ServiceNow Automation Specialist

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Description:

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We are seeking a highly skilled and innovative Expert ServiceNow Automation Specialist to join our IT Applications team. This critical role is responsible for delivering scalable automation, user-centric service experiences, and AI-enhanced workflows that improve internal team collaboration and efficiency.

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The ideal candidate will focus on designing, developing, integrating, and optimizing a wide range of ServiceNow modules, ensuring security, compliance, and performance across platforms. This includes managing and maintaining enterprise applications such as ServiceNow and Coupa, customizing widgets and enhancing the Service Portal to improve usability and adoption across business teams.

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Key Responsibilities:

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  • Design, develop, and maintain ServiceNow solutions across modules such as ITSM, SPM, Service Operations Workspace (SOW), Employee Service Center (ESC), Document Intelligence (DocIntel), and custom apps."
  • Manage and maintain enterprise applications such as ServiceNow and Coupa across all regions."
  • Customize widgets and enhance the Service Portal to improve usability and adoption across business teams."
  • Translate business requirements into scalable system solutions through collaboration with stakeholders across IT, Finance, HR, Compliance, and other departments."
  • Implement and optimize AI-powered ServiceNow features, including Now Assist and GenAI virtual agents, to streamline workflows and reduce turnaround time."
  • Build and maintain applications in the App Engine, adhering to ServiceNow development best practices."
  • Manage integrations with enterprise systems using REST/SOAP APIs."
  • Administer platform lifecycle activities, including upgrades, cloning, patching, and data migrations."
  • Support Change Requests such as custom form development, workflow automation, and system enhancements." "
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Requirements:

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To succeed in this role, you will need:

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  • Expert-level knowledge of ServiceNow, including its core features and capabilities."
  • Strong understanding of automation, user experience design, and AI-enhanced workflows."
  • Experience with cloud-based platforms and API management."
  • Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams." "
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What We Offer:

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As a valued member of our team, you can expect:

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  • A dynamic and supportive work environment."
  • Opportunities for growth and professional development."
  • A competitive salary and benefits package." "
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How to Apply:

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If you are a motivated and experienced professional looking to take your career to the next level, please submit your application. We look forward to hearing from you



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