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ServiceNow Automation Professional
2 weeks ago
Job Title: ServiceNow Automation Expert
We are seeking a skilled professional to join our team as a ServiceNow Automation Specialist.
This role will play a key part in customizing, configuring, and managing our ServiceNow platform to optimize our IT service delivery and support business processes.
- Configure, administer, and support existing ServiceNow instances to enforce best practices and system ease-of-use and dependability.
- Daily monitoring of incidents and resolving incidents and requests within set SLAs.
- Manage user accounts, groups, and access controls.
- Configure and maintain ITSM modules, including Incident Management, Problem Management, Change Management, and Request Management.
- Create custom workflows and automations to improve efficiency.
- Monitor system performance and troubleshoot issues.
- Implement updates and upgrades.
- Write basic scripts and workflows using ServiceNow scripting languages (GlideRecord, GlideAjax).
- Design and develop user-friendly service catalog forms using ServiceNow platform capabilities.
- Define fulfillment workflows and approval processes for catalog items.
- Integrate ServiceNow with other platforms and systems.
- Generate reports and dashboards to track key performance indicators (KPIs).
- Analyze data to identify trends and opportunities for improvement.
- Work closely with IT teams, business units, and stakeholders to understand their needs and translate them into ServiceNow solutions.
- Provide ongoing support and training to users on ServiceNow functionalities.
- Participate in continuous improvement initiatives for the ITSM platform.
- Strong understanding of ITIL principles and best practices.
- Bachelor's degree in a related field from an accredited university.
- 5 years of ServiceNow related work experience.
- Excellent problem-solving skills and service orientation.
- Very strong communication skills and experience communicating to diverse internal and external stakeholders.
- Strong customer focus.
- Strong personal values corresponding with company values (Trust, Honesty, Alignment, Transparency).
The ideal candidate will have a proven track record of delivering high-quality results and contributing to a collaborative team environment.
OthersIn this role, you will be working closely with various stakeholders to ensure seamless integration of ServiceNow solutions.
