IT Operations Analyst, Network Operations

1 week ago


Singapore TD Full time

Overview

IT Operations Analyst, Network Operations – TD, Singapore. This role supports various network platforms for availability, latency, and incidents. It is a highly technical hands-on position focused on day-to-day operational work, including troubleshooting and fixing network issues across platforms. The role may require early start, late start, and weekend coverage on a rotating basis to provide coverage for different time zones. Coordination with OSG/L1 and TR/L2 is required as part of a one-team approach. Huddles, handovers, and monthly metrics and KPIs are part of the responsibilities.

Responsibilities

Provide day-to-day operational support for network platforms; troubleshoot and resolve network incidents to maintain availability and performance. Coordinate with OSG/L1 and TR/L2 to ensure smooth delivery across the network operations; participate in huddles and handovers; present monthly metrics and KPIs. Utilize automation and advanced network management tooling to resolve incidents quickly and efficiently. Help manage shift turnover processes and ensure effective knowledge

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