Network Operations Analyst

4 weeks ago

Singapore LION & ELEPHANTS CONSULTANCY PTE. LTD. Full time
Roles & Responsibilities

Position: Network Operations Analyst (Level 2)

Location: Singapore

Experience Required: 3–7 years

Salary Range: SGD 6,000 – 8,000/month

Eligibility: Open to Singapore Citizens and PRs only (Visa sponsorship not available)

About the Role

We are seeking a highly skilled and motivated Network Operations Analyst (L2) to join our

Infrastructure Network Operations team. In this role, you will be responsible for providing Level 2 support across a wide range of network technologies. You will be an essential part of business continuity and recovery (BRP) planning and execution, incident management, and second-level problem determination.

The environment covers LAN, MAN, WAN, RLAN, DIA, Wireless, Proxy, Firewall, Load Balancer, and Optical solutions.

Key Responsibilities

● Provide Level 2 network operations support in a complex enterprise environment.

● Manage and resolve network incidents and service requests in accordance with SLAs.

● Participate in BRP/BCP activities to ensure network resilience and recovery.

● Troubleshoot issues across routers, switches, WIFI, firewalls, proxies, and voice systems.

● Work collaboratively with internal teams, vendors, and service providers.

● Execute diagnostics using tools like SolarWinds, Thousand Eyes, and Blackbird.

● Manage incidents via ITSM systems; support change and problem management processes.

● Ensure compliance with IT Risk & Compliance standards, CIA, BIA, CMDB, IAM policies.

● Maintain accurate documentation for systems, processes, and procedures.

● Support operations in environments with at least 1,000+ network devices.

Required Skills & Experience

● Minimum 5 years of hands-on experience in:

○ Cisco Routing & Switching

○ Palo Alto Firewalls

○ Enterprise WIFI (Cisco/Meraki)

○ Proxy and security appliances

● Strong understanding of:

○ TCP/IP, DNS, DHCP, and other networking fundamentals

○ Telecommunications connectivity and infrastructure

● Hands-on experience with:

○ Palo Alto Firewalls

○ SD-WAN (Cisco/Viptela)

○ VMware NSX

○ AudioCodes Team Voice System

○ Cisco CUCM (Unified Communications)

● Proficient with diagnostic tools and monitoring platforms:

○ SolarWinds, Thousand Eyes, Blackbird (or similar)

● Skilled in packet analysis/sniffer tools (Wireshark or similar).

● Experienced in ITSM processes:

○ Incident, Change, Problem Management

● Exposure to:

○ IT Risk & Compliance

○ CIA, BIA, CMDB

○ IAM and Governance frameworks

● Familiarity with BCP/BRP exercises and documentation

Qualifications

● Diploma or Degree in Information Technology or related field

● Mandatory: Cisco Certified Network Associate (CCNA) with at least 5 years of work experience

● Preferred: Cisco Certified Network Professional (CCNP)

ITIL Foundation certification is an added advantage

Tell employers what skills you have

Switches
TCP/IP
CCNA
CCNP
DHCP
Information Technology
Routing
Wireless
VLAN
Networking
Cisco Routers
Telecommunications
ITIL
WAN
Cisco Switches
DNS
Incident Management
Firewalls

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