Elevating the Guest Journey
5 days ago
Guest Experience Manager
We are seeking an exceptional Guest Experience Manager to elevate the end-to-end guest journey at our venue. This role offers a unique opportunity to deliver hospitality excellence, wine engagement, and meaningful relationships through CRM and membership touchpoints.
Key Responsibilities:
- Host guests with warmth and professionalism, ensuring every visit feels personalized.
- Maintain and update guest profiles, track preferences, and ensure special occasions are acknowledged.
- Coordinate VIP handling, private bookings, and table-side service enhancements.
- Confidently guide guests through the wine list and provide pairing recommendations.
- Collaborate with the wine and bar team on tastings, pairings, and wine-focused events.
- Support service team training on guest-facing wine knowledge.
- Manage the venue's CRM platform, ensuring guest and member profiles are kept up to date.
- Coordinate new member onboarding and engagement initiatives.
- Work with marketing to support loyalty, referral, and retention efforts.
- Propose improvements to the guest journey and in-venue experience.
- Create thoughtful guest moments, from welcome to farewell.
- Collect and review guest feedback to drive service innovation.
Requirements:
To succeed in this role, you will require excellent communication skills, attention to detail, and a passion for delivering exceptional guest experiences. You should have previous experience in hospitality or a related field and be familiar with CRM systems.
Benefits:
As a valued member of our team, you will enjoy a competitive salary, comprehensive training, and opportunities for career advancement. We offer a dynamic work environment, professional development programs, and a chance to make a real difference in the lives of our guests.
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