Elevate the Guest Experience

2 weeks ago

Singapore beBeeService Full time $40,000 - $60,000
Assistant Manager, Concierge

About Four Seasons is a brand that has revolutionized the hospitality industry. As an Assistant Manager, Concierge, you will play a vital role in delivering exceptional guest experiences.

As a seasoned leader with a passion for luxury service, you will guide a high-performing team, manage daily operations, and ensure that each guest interaction is seamless, personal, thoughtful, and unforgettable.

Key Responsibilities:

  • Deliver prompt, personalized responses to guest inquiries, tailoring thoughtful recommendations that exceed expectations.
  • Handle guest concerns and special requests with confidence, discretion, and care.
  • Serve as a knowledgeable, approachable resource for hotel information, reservations, and local area insights.
  • Accurately manage the processing of packages, messages, and mail to and from guests.
  • Keep Concierge materials, digital tools, and vendor information up to date and professionally presented.
  • Cultivate close relationships with local partners to gain exclusive access to restaurants, shows, attractions, and experiences.
  • Assist with the storage and retrieval of luggage and packages to ensure a seamless arrival/departure experience.
  • Use internal systems to record preferences, track special arrangements, and ensure accurate billing.
  • Support the Chef Concierge in administrative duties such as managing e-attendance, overtime reporting, and part-time staffing needs.
  • Lead daily Concierge and Bell Desk operations in the absence of the Chef Concierge, ensuring smooth performance and service consistency.
  • Actively manage lobby flow during busy periods, ensuring guests are attended to quickly and graciously.
  • Participate in daily operations meetings and work closely with Guest Services and Front Office leadership to deliver a unified and elevated arrival experience.

What We Offer:

  • Opportunities for career growth and professional development.
  • A unique and strong company culture that values mutual respect and excellence.
  • Best-in-industry training and ongoing support.
  • Complimentary stays at our properties (based on availability), with discounted meals.
  • Paid holidays/vacation.
  • Dental and medical/life insurance.
  • Employee service awards/Birthday Gift.
  • Annual employee party/social and sporting events.
  • Complimentary meals in dedicated employee restaurant.

Schedule & Hours:

This position requires flexibility in scheduling and the ability to work on a rotating shift basis, including weekends, and holidays.

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