Guest Journey Specialist

5 days ago

Singapore beBeeGuest Full time

About the Opportunity Are you a seasoned professional in guest relations with a passion for wine and exceptional service? We are seeking a talented Guest Experience Manager to elevate our guests' journey. In this key role, you will be responsible for delivering memorable experiences through outstanding hospitality, wine knowledge, and meaningful relationships.
**Key Responsibilities:**

  • Deliver personalized guest experiences through warm and professional interactions.
  • Maintain and update guest profiles, track preferences, and acknowledge special occasions.
  • Coordinate VIP handling, private bookings, and table-side service enhancements.

Wine Engagement:

  • Confidently guide guests through the wine list and provide pairing recommendations.
  • Collaborate with the wine and bar team on tastings, pairings, and wine-focused events.
  • Support service team training on guest-facing wine knowledge.

CRM & Membership Management:

  • Manage the venue's CRM platform, ensuring guest and member profiles are kept up-to-date.
  • Coordinate new member onboarding and engagement initiatives.
  • Work with marketing to support loyalty, referral, and retention efforts.

Experience Development:

  • Propose improvements to the guest journey and in-venue experience.
  • Create thoughtful guest moments from welcome to farewell.
  • Collect and review guest feedback to drive service innovation.

Requirements:

  • 2-3 years experience in guest relations, CRM, or service excellence in a premium hospitality setting.
  • Strong wine knowledge and enthusiasm (WSET Level 2 or equivalent preferred).
  • Excellent interpersonal skills, emotional intelligence, and a guest-first mindset.
  • Highly organized and detail-oriented, with good tech literacy (CRM, reservations systems).
  • Flexible to work evenings, weekends, and during high-volume periods.

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