Crafting Memorable Guest Encounters

1 week ago

Singapore beBeeGuestExperience Full time $45,000 - $75,000
Elevate the Guest Journey with Us

Guest Experience Manager – Deliver Exceptional Guest Experiences

We are seeking an exceptional Guest Experience Manager to elevate the end-to-end guest journey at our venue. This role offers a unique opportunity to deliver hospitality excellence, wine engagement, and meaningful relationships through CRM and membership touchpoints.

Key Responsibilities:

  • Host guests with warmth and professionalism, ensuring every visit feels personalized.
  • Maintain and update guest profiles, track preferences, and ensure special occasions are acknowledged.
  • Coordinate VIP handling, private bookings, and table-side service enhancements.
  • Confidently guide guests through the wine list and provide pairing recommendations.
  • Collaborate with the wine and bar team on tastings, pairings, and wine-focused events.
  • Support service team training on guest-facing wine knowledge.
  • Manage the venue's CRM platform, ensuring guest and member profiles are kept up to date.
  • Coordinate new member onboarding and engagement initiatives.
  • Work with marketing to support loyalty, referral, and retention efforts.
  • Propose improvements to the guest journey and in-venue experience.
  • Create thoughtful guest moments, from welcome to farewell.
  • Collect and review guest feedback to drive service innovation.

Requirements:

To succeed in this role, you will require excellent communication skills, attention to detail, and a passion for delivering exceptional guest experiences. You should have previous experience in hospitality or a related field and be familiar with CRM systems.

Benefits:

As a valued member of our team, you will enjoy a competitive salary, comprehensive training, and opportunities for career advancement. We offer a dynamic work environment, professional development programs, and a chance to make a real difference in the lives of our guests.

  • Memorable Guest Experiences

    2 weeks ago

    Singapore beBeeExperience Full time $3,500 - $5,500

    Guest Experience ExpertAs a Guest Experience Expert, you will play a pivotal role in delivering exceptional service to our guests. Your primary objective will be to create unforgettable experiences that leave a lasting impression.The ideal candidate will possess excellent communication skills, be proactive, and have a passion for providing outstanding...

  • Crafting Memorable Moments as a Beverage Expert

    2 weeks ago

    Singapore beBeeBartender Full time $40,000 - $60,000

    Head Bartender OpportunityWe are seeking an exceptional Beverage Leader to join our dynamic team. This pivotal role involves overseeing all aspects of the bar, ensuring refined and impeccable service delivery.About this Role:In this leadership position, you will drive collaboration, inspire your team, create a culture of excellence, and provide personalized...

  • Ambassador of Guest Experience

    7 days ago

    Singapore beBeeGuest Full time $2,500 - $4,500

    Bellman & ConciergeWe are seeking a skilled and customer-focused individual to join us in delivering exceptional guest experiences. This dual-role is essential in creating seamless and memorable encounters.

  • Guest Experience Manager

    2 weeks ago

    Singapore beBeeCustomerService Full time $30,000 - $40,000

    Guest Experience Manager As a Guest Experience Manager at our esteemed hospitality establishment, you will be responsible for crafting memorable experiences for our guests. Key Responsibilities:

  • Memorable Guest Experiences Specialist

    2 weeks ago

    Singapore beBeeConcierge Full time $45,000 - $75,000

    Concierge Opportunity at a Boutique HotelWe are seeking a skilled and organized individual to join our front office team as a Concierge. In this role, you will be responsible for ensuring that all guests have a memorable and enjoyable stay at the hotel.Job Description:Process guest check-ins and room assignments following the hotels' rate structures,...

  • Crafting Unforgettable Guest Experiences

    2 weeks ago

    Singapore beBeeAmbassador Full time $3,500 - $5,500

    Guest Experience AmbassadorCraft unforgettable experiences for our visitors by delivering exceptional service and anticipating their needs.Key Responsibilities:Provide personalized service to surpass guest expectationsTake ownership of guest concerns and resolve issues promptlyIdentify and address problems by gathering information from diverse sourcesThe...

  • Guest Relations Manager

    1 week ago

    Singapore SENTOSA BEACH RESORT PTE LTD Full time

    We are looking for an **Guest Relations Manager**to join our team! As an **Guest Relations Manager**, we rely on you to: - To assist in taking responsibility for all Shangri-La Circle members and VIP guests - Assist the Front Office Manager to supervise and direct the guest relations team - Ensure all guests enjoy the best possible hotel experience -...

  • Guest Relations Manager

    1 day ago

    Singapore SENTOSA BEACH RESORT PTE LTD Full time

    **Shangri-La’s Rasa Sentosa, Singapore** We are looking for a **Guest Relations Manager **to join our team! As a **Guest Relations Manager **, we rely on you to: - Take responsibility for all Golden Circle members and VIP guests - Supervise and direct the guest relations team - Ensure all guests enjoy the best possible hotel experience - Provide help...

  • Guest Relations Officer

    2 weeks ago

    Singapore THE CURRY CLUB PTE. LTD. Full time

    As a **_Guest Relations Officer _**, we rely on you to: Enhance guest relations and loyalty scores Provide support to ensure a smooth and efficient Guest Relations Operation Handle all guest requests in a timely, professional and efficient manner Provide all-rounded guest services such as checking in and out Contribute towards a memorable dining experience...

  • Crafting Exceptional Beverage Experiences

    6 days ago

    Singapore beBeeLuxury Full time $70,000 - $120,000

    Excellence in luxury hospitality requires a unique blend of passion, skill and leadership. As a Head Bartender at our esteemed hotel, you will have the opportunity to showcase your expertise and drive excellence in every aspect of beverage service.The ideal candidate will be a seasoned professional with a minimum of 4 years experience in a high-end hotel or...