Application Support Lead
5 days ago
Act as the primary owner and single point of contact for all Level 3 (L3) support issues. Responsibilities include: Record, track, and manage support incidents and vendor tickets through resolution. Maintain and manage the offshore support roster, including shift planning and assignments. Ensure adequate coverage during holidays, weekends (when applicable), and critical business periods. Liaise with product vendors for escalations, defect reporting, patch management, and related matters. Collaborate with onshore development teams to resolve bugs, configuration issues, and data corrections. Lead root-cause analysis sessions and drive the closure of preventive and corrective actions. Deliver timely and accurate updates during high-severity incidents. Work with system owners to assess technical impact and establish recovery timelines. Review code for hotfixes, updates, and technical implementations to ensure quality and compliance. Validate change documentation, including impact analyses, release procedures, and test evidence. Prepare change requests, risk assessments, and rollback strategies. Represent changes (bug fixes, hotfixes, configuration updates) at Change Advisory Board (CAB) meetings. Coordinate production deployment schedules and communications across multiple teams. Requirements: Bachelor's degree in Computer Science, Information Technology, or a related discipline. At least 8 years of application support experience, with 2–5 years in a senior or leadership-level L3 support role—preferably within the banking or financial sector. Professional certifications such as PMP, PRINCE2, or ITIL are highly advantageous. Solid knowledge of incident management, problem resolution, and production support processes. Strong analytical, problem-solving, and communication skills. Proficiency in Java development and SQL is required. Experience deploying and maintaining Java cloud-native applications in cloud environments is a plus. Familiarity with the Newgen BPM system is advantageous. Experience with container platforms such as Kubernetes or OpenShift is a plus. Understanding of key enterprise infrastructure concepts, including Load Balancers, Firewalls, API Gateways, High Availability, and Monitoring/Logging. GMP Technologies (S) Pte Ltd is an equal opportunities employer. #J-18808-Ljbffr
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Application Support Lead
25 minutes ago
Singapore ZENITH INFOTECH (S) PTE LTD. Full timeZenith Infotech (S), a Tech Recrument firm for 28 years, is currently looking for **Support Lead in Application domain.** Successful Team Lead will be supporting of our client's government project. This role is meant for **Singapore Citizens only.** **Responsibilities & Requirements**: - Dedicated to quality, using exceptional communication skills to keep...
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Engineering Lead, Custody
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Singapore Support Full timeAbout BitMEX BitMEX stands as a globally leading exchange for crypto derivatives, offering traders a professional‐grade trading platform. Since its inception in 2014, BitMEX has maintained an impeccable security record with "no coin lost, ever!". Our platform caters to cryptocurrency derivatives traders by providing low latency, deep liquidity, and maximum...
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Singapore UOB Full timeJoin to apply for the VP, Application Support Lead (Cards)role at UOB About UOB United Overseas
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Application Support Tech Lead Analyst
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Singapore Citi Full time**Responsibilities**: - The Apps Support Tech Lead Analyst is responsable to partner with multiple technology teams to ensure appropriate integration of functions to meet goals; identify and define necessary system enhancements; analyze existing system logic, identify problems; and recommend and implements solutions. - Provides expertise in area and an...
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Singapore Support Full timeA leading crypto derivatives exchange in Singapore is seeking a Custody Engineering Lead to enhance security and scalability of trading systems. The role involves developing custody solutions, collaborating with technology engineers, and mentoring a team in a fast-paced environment. Candidates should have extensive software engineering experience and a...
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Market Data Services
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Singapore West Highland Support Services (WHSS) Full timeWhile learning specific products and data challenges, you'll gain exposure to software development, testing, deployment, maintenance, and process improvement, in addition to production lifecycle methodologies and risk guidelines. Finally, you'll have the opportunity to continue to develop professionally — in multiple career pathways. The individual must...
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AVP/VP, L2 Application Support Lead
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Application Support Lead
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Singapore Crypto.com Full time**About***: **Responsibilities**: - Execute IT operations management, deliver IT strategy and technical support services - Able to implement ITIL Frameworks and handle Budget Management - Able to drive ITIL processes such as incident management, problem management and release management. - Ensure maximum uptime for multiple production systems - Perform...
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Application Support Team Lead
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Singapore SEARCH INDEX PTE. LTD. Full timeTeam Lead / Supervisory Exp - IT Application Support Exp - SQL Scripting Exp - Able to do night support remotely, 2 to 3 times in a month **Responsibilities**: - System / Issue monitoring & tracking of resolution through incident management system - Perform query jobs - Work with cross functional teams for incident investigation and follow up - Perform...
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Application Support Specialist
2 weeks ago
Singapore OX CONSULTANCY PTE. LTD. Full time $90,000 - $120,000 per yearWe are seeking an experienced Application Support Specialist with strong expertise in Banking Applications, Production Support, and Change Management . The ideal candidate will bring proven experience in troubleshooting complex systems, managing incidents, leading change implementations, and ensuring high availability of business-critical applications.Key...