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Application Support Lead

2 weeks ago

Singapore Crypto.com Full time

**About***:
**Responsibilities**:

- Execute IT operations management, deliver IT strategy and technical support services
- Able to implement ITIL Frameworks and handle Budget Management
- Able to drive ITIL processes such as incident management, problem management and release management.
- Ensure maximum uptime for multiple production systems
- Perform system operation and administration tasks, including checking and monitor multiple systems performance on a daily basis
- Work closely with internal users to investigate and resolve production system issues, and communicate system enhancement /bug fix requirements to multiple engineering team
- Process Analysis and Improvements
- Achieving KPIs and SLAs
- Risk Management and Regulatory Compliance
- Resource Planning and vendor management
- Coordinate between product and development teams to ensure effective delivery of supporting services to the end-user

**Requirements**:

- A strong interest in working in technology and/or financial environments
- 5+ year experience to support an exchange / high frequency / low latency trading system and mobile systems.
- Experience in Database query, Shellscript ; basic linux command
- Help in setting up the support model with the team in long term
- Excellent communication and interpersonal skills
- A problem solver with a keen eye for detail
- Provide phone or remote support in the non-office hour in case required
- Experience with third-party IT support ticketing systems is a plus
- Minimum 5+ years experience administering multiple monitoring systems such as Datadog, NewRelic, Kubernetes, Grafana and Elastic Cloud
- Self-driven individual with good project management skills and technical skills
- Strong experience coding in Ruby, Python or Java
- Supporting the service support and service delivery goals for operational performance of the monitoring systems
- Knowledge of Redis, Database, and log queries is a plus
- Preferred Technical Skills:

- Familiar with modern deployments using CI/CD
- Familiar with operations under Linux environment
- Strong experience of AWS / Kubernetes / Microservices Architecture / Unix and Linux Systems
- Understanding of FIX, Algo and Exchange

**Benefits**

What you can expect from us?

We offer an attractive compensation package working in a cutting-edge field of Fintech.
- Huge responsibilities from Day 1. Be the owner of your own learning curve.
- The possibilities are limitless and depend on you.
- You get to work in a very dynamic environment and be part of an international team.
- You will get to have involvement in developing a brand new product from scratch alongside with a talented team