Communications Agent

4 days ago


Singapore MILLENNIUM & COPTHORNE INTERNATIONAL LIMITED Full time

Benefits: Flexible Benefits Learning and Development Opportunities F&B Staff Discount Operations Answers incoming calls Directs call to guest rooms, staff, or departments Places outgoing calls Receives guest messages Logs all wake-up call requests and performs wake-up call services Provides information about hotel services to guests Understand the telephone operator PABX switchboard operations Knows what action to take when an emergency call is required Monitors automated systems including fire alarms and telephone equipment when engineering and maintenance department is closed Assists in reporting telephone equipment or service complaints and problems To be fully aware of and adhere of health and safety, fire and bomb threat procedures Multitasking abilities will always come in handy, because an operator may be asked to do other jobs as well Must be polite and courteous while answering the phone Open and close telephone functionality on the hotel front office software Keep records of calls placed and received by all departments and recording the call charges Following telephone etiquette Experience: Experience as a Call Centre agent in previous establishments will be an added bonus



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