Reservation Agent

4 hours ago

Singapore 365 Parking Full time

**Description**:
With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

The Reservations Agent is responsible for the accurate recording and processing of reservations as well as the maximization of room sales through pro-active selling and up-selling techniques. A Reservation Agent with Conrad Hotels and Resorts serves as the first line of inquiry for all reservations within the hotel.
**What will I be doing?**

As Reservations Agent, you will serve as the first line of inquiry for all reservations within the hotel. You are responsible for offering excellent customer service, options, and other solutions to meet guest needs. Specifically, a Reservation Agent will be responsible for performing the following tasks to the highest standards:

- Efficiently convert enquiries into contracted business
- Respond positively to enquiries to develop future sales leads
- Identify sales leads, as appropriate
- Respond to all guests in a highly professional manner, including ensuring all reservations are completed accurately and to the guest’s expectation
- Provide prompt and efficient service while maintaining the hotel brand standards
- Performs other duties and responsibilities as assigned or required by the management

**Requirements**:**
What are we looking for?**

A Reservation Agent serving Hilton Brand hotels and vacations is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

- Proficiency with computers and computer programs, including Microsoft Office
- Outstanding administration and organizational skills
- Good command of written and spoken English
- Highly professional in telephone manner and excellent communication skills
- Ability to work independently
- Positive attitude and committed to delivering a high level of customer service
- Vocational training in related field, preferred
- Previous experience in a reservations environment, preferred

**What will it be like to work for Hilton?**

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all

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