Communications Agent

13 hours ago

Singapore MILLENNIUM & COPTHORNE INTERNATIONAL LIMITED Full time

Benefits
Flexible Benefits
Learning and Development Opportunities
F&B Staff Discount
Operations
Answers incoming calls
Directs call to guest rooms, staff, or departments
Places outgoing calls
Receives guest messages
Logs all wake-up call requests and performs wake-up call services
Provides information about hotel services to guests
Understand the telephone operator PABX switchboard operations
Knows what action to take when an emergency call is required
Monitors automated systems including fire alarms and telephone equipment when engineering and maintenance department is closed
Assists in reporting telephone equipment or service complaints and problems
To be fully aware of and adhere of health and safety, fire and bomb threat procedures
Multitasking abilities will always come in handy, because an operator may be asked to do other jobs as well
Must be polite and courteous while answering the phone
Open and close telephone functionality on the hotel front office software
Keep records of calls placed and received by all departments and recording the call charges
Following telephone etiquette
Experience
Experience as a Call Centre agent in previous establishments will be an added bonus
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