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Customer Service Executive

1 week ago

Singapore People Profilers Full time

Customer Service Executive (Tuas, 1 year contract, up to $5500)
Job Description:
US MNC in Tuas area
5 days work week
1 year contract with full benefits
Salary: $4500 - $5500 per month
Responsibilities
Track and review all incoming orders, ensuring that all technical and commercial details are correct for order processing.
Process all orders timely and accurately into the ERP system.
Coordinate with all internal and external stakeholders to ensure the smooth execution of orders.
Expedite orders to meet customers' requirements.
Acknowledge customers' orders timely and ensure a high level of responsiveness to customers' requests.
Review all backlog orders on hand and proactively escalate potential late orders to stakeholders/higher management to mitigate risks on late deliveries or non-performance.
Forecast all backlog orders and ensure monthly forecast targets are met.
Respond to all customers' enquiries timely.
Handle, manage and escalate customers' complaints.
Work closely with sales to manage customers' accounts.
Provide feedback on customers' needs and requests.
Work with customers on their credit hold issues to clear roadblocks for shipments release and delivery.
Comply with company rules and policies on all businesses (Trade and Intercompany).
Ensure all record retention.
Prepare presentations and participate in business meetings.
Requirements
Diploma / bachelor's degree in supply chain / Logistics, Business Administration or equivalent.
At least 3 years relevant working experience in a manufacturing environment.
Proficient in Microsoft Office and ERP System.
Knowledge of international trade compliance rules and regulations.
Excellent verbal and written communication skills in English.
Independent and able to work with minimal supervision.
Possess a sense of urgency and good time management skills.
Strong problem-solving skills.
Able to handle customers from different cultures.
Able to work in a fast-paced and dynamic environment.
All successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.
We regret that only shortlisted candidates will be notified.
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