
Luxury Hotel Front Office Manager
3 days ago
Are you seeking a dynamic and rewarding role as a Front Office Manager?
This is an excellent opportunity to join our team in a luxury boutique hotel group in Singapore.
As a member of our team, you will have the chance to work with four hotels that are franchised under Marriott International, the world's largest and most prestigious hotel company.
- A comprehensive health insurance plan is provided for all associates.
- Exclusive discounts are available on food and beverage at restaurants and bars and all Marriott hotels.
- A complimentary two-night staycation is included, complete with meals and beverages, in any of the four Garcha Group hotels in Singapore.
Job Responsibilities:
Front Office Duties:
- Process guest check-ins and room assignments according to hotel rate structures, discounts, sell/upsell strategies, and accommodate special requests whenever possible.
- Provide assistance with luggage, safety boxes, additional guest room keys, transportation, and other requirements.
- Collect payments in compliance with cash handling, credit card processing, and accounting policies and procedures.
- Answer inquiries about hotel services, in-house events, directions, attractions, and other topics.
Night Audit and Reporting:
- Perform night audits during midnight shifts and prepare necessary reports.
Loyalty Membership and Guest Relations:
- Handle loyalty membership enquiries, including management of 'Preferred', 'Gold', and 'Platinum' members.
- Maintain professional communication with guests and associates.
Team Management:
- Manage the Front Office Team, including rostering, appraisals, disciplinary actions, and other tasks as requested by management.
Benefits:
- A competitive compensation package.
- Opportunities for career advancement and professional development.
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