Luxury Resort Front Office Manager

2 weeks ago

Singapore beBeeLeadership Full time $150,000 - $250,000
Job Description

This is an exciting opportunity to lead the front office team in a luxury resort, delivering exceptional guest experiences and driving revenue growth. As the Luxury Resort Front Office Manager, you will oversee the day-to-day operations of the front office, ensuring that all aspects of guest service, revenue management, and staff performance meet or exceed expectations.

Key Responsibilities:
  • Oversee the front office team, providing guidance, coaching, and training to ensure excellent guest service delivery.
  • Develop and implement strategies to drive revenue growth, including room sales, food and beverage sales, and other ancillary revenue streams.
  • Manage the front office budget, controlling costs and maximizing profitability.
  • Maintain high levels of guest satisfaction, resolving any issues promptly and professionally.
  • Collaborate with other departments, such as housekeeping, F&B, and engineering, to ensure seamless operations and guest satisfaction.
Required Skills and Qualifications:
  • Proven experience in front office management, preferably in a luxury resort environment.
  • Strong leadership skills, with ability to motivate and inspire teams.
  • Excellent communication and interpersonal skills, with ability to build strong relationships with guests, colleagues, and stakeholders.
  • Able to analyze data, identify trends, and make informed decisions to drive business results.
  • Familiarity with hotel software systems, including property management systems, revenue management systems, and customer relationship management systems.
Benefits:
  • Competitive salary and benefits package.
  • Opportunities for career advancement and professional development.
  • Work-life balance and flexible working arrangements.
  • Recognition and rewards for outstanding performance.
Others:
  • Possess a positive attitude, with a focus on delivering exceptional guest experiences.
  • Able to work effectively in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
  • Familiarity with industry standards and best practices, including those related to guest service, revenue management, and staff performance.

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